Summary
Overview
Work History
Education
Skills
Timeline
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Shelia Bell

Lyndhurst,VA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Service Center Manager II

Valvoline Instant Oil Change
Waynesboro, Virginia
07.2018 - Current
  • Work effectively in team environments to make the workplace more productive.
  • Work successfully with diverse group of coworkers to accomplish goals.
  • Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
  • Manage time effectively to ensure tasks are completed on schedule.
  • Provide leadership, insight and mentoring to employees.
  • Perform regular audits to maintain company operation.
  • Implement quality control measures to uphold company standards.
  • Manage daily operations, including staff scheduling and customer service.
  • Hold regular one-on-one meetings with employees to review performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Drafting Manager

International Mapping Technologies
Stuarts Draft, Virginia
04.2001 - 10.2017
  • Managed payroll using spreadsheets to ensure accurate and timely compensation.
  • Trained new employees in drafting and design processes, enhancing team efficiency.
  • Trained new employees in drafting, design, fiber optics, and electronics.
  • Designed and drafted new cable systems using CAD software including AutoCAD 2012-2017, Spacial, Focus FBD, and Focus One, for cable and phone companies.
  • Utilized Microsoft Excel, Word, and PowerPoint to create and manage spreadsheets.
  • Oversaw the development of detailed technical drawings, maintaining high standards of precision and quality.
  • Managed a team of field surveyors, directing survey locations and new cable development areas.
  • Organized and filed data.

Education

High School Diploma -

Stuarts Draft High School
Stuarts Draft, VA
06-1991

Skills

  • Operations management
  • Performance Monitoring
  • Team Leadership
  • Customer relations
  • Customer experience improvement

Timeline

Service Center Manager II

Valvoline Instant Oil Change
07.2018 - Current

Drafting Manager

International Mapping Technologies
04.2001 - 10.2017

High School Diploma -

Stuarts Draft High School

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Shelia Bell