Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelia Biggins

Quinlan

Summary

Supportive Team Lead with 4 years of experience leading teams.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Trains new hires and mentors struggling workers to achieve overall team success.

Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships and fostering customer loyalty.

Overview

13
13
years of professional experience

Work History

Fashion Team Lead

Walmart
10.2012 - Current
  • Train new team members by informing them about company procedures and safety standards.
  • Build positive work relationships.
  • Promote a positive work environment by encouraging teamwork, communication, showing associate recognition.
  • Demonstrate reliability, dedication and good work ethics.
  • Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conduct regular progress reviews with individual team members to identify areas for improvement and provide guidance on development and their career opportunities.

Pharmacy Clerk

Walmart
04.2016 - 07.2018
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Reduced wait times for customers with prompt and effective communication between pharmacists and patients.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

Education

No Degree - Business Administration

VTI
Dallas, TX
12-1987

General Studies

Forney High School
Forney, TX
04-1983

Skills

  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring
  • Customer care and service
  • Time management skills
  • Patient confidentiality

Timeline

Pharmacy Clerk

Walmart
04.2016 - 07.2018

Fashion Team Lead

Walmart
10.2012 - Current

No Degree - Business Administration

VTI

General Studies

Forney High School

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