Yordi Dimas Gonzalez
Chandler
Summary
Results-oriented professional known for fostering teamwork and enhancing customer focus within retail environments. Expertise in coaching, problem-solving, and streamlining workflows, contributing to increased productivity and improved employee performance.
Overview
7
7
years of professional experience
Work History
Fashion Team Lead
Walmart
09.2021 - Current
- Led team in achieving operational goals and enhancing store efficiency.
- Implemented training programs to develop staff skills and improve performance.
- Coordinated inventory management processes to ensure stock accuracy and availability.
- Streamlined workflow procedures to reduce operational delays and increase productivity.
- Monitored team performance metrics to identify areas for improvement and recognition.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
Cashier
Wendys Restaurant
06.2022 - 08.2022
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Bosa Donuts
06.2019 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Developed familiarity with menu items, promoting popular products to increase sales.
- Trained new staff on operational procedures and customer service standards effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Chandler High School
350 N Arizona Ave, Chandler, AZ 85225Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Employee evaluation
- Employee training
- Strategic planning
- Workflow management
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Wendys Restaurant
06.2022 - 08.2022
Fashion Team Lead
Walmart
09.2021 - Current
Cashier
Bosa Donuts
06.2019 - 12.2020
High School Diploma -
Chandler High School