Shelia Bryant
Summary
I am a highly experienced and dependable customer service representative with over 10 years of experience in telephone customer service, including technical support and customer care. I am proficient in managing a large volume of calls while maintaining a positive demeanor. Generally speaking, I am professional, I am a fast leaner, and I am very patient. I am determined to utilize my skills in fulfilling positions within your company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied universal
06.2021 - Current
- Monitor screens.
- Tour
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
Optimize Manpower Solutions, Inc.
06.2020 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Submitted applications
- Office duties
Direct Support Professional
Community Options Inc
07.2017 - 04.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Enter client data into the system.
Office Assistant
Command Security Corporation
03.2015 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Electronics Sales Associate
Walmart
09.2014 - 03.2015
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked to see if requested items were available from store's inventory.
Volunteer ResCare Participant
Job Corps Center
09.2010 - 08.2011
- Assisted cafeteria staff in preparing meals for 500+ students
- Cleaned eating areas and replaced table settings
- Swept and mopped floors and entrance ways
- Made sure bathrooms were cleaned and stocked as needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Edison Job Corps Center
Edison, NJ08.2011
Skills
- Customer service
- Communication
- Problem solving
- Listening
- Work ethic
- Critical thinking
- Teamwork
- Leadership
Certification
Office Business of Administration
Timeline
Security Officer
Allied universal
06.2021 - Current
Customer Service Representative
Optimize Manpower Solutions, Inc.
06.2020 - 12.2020
Direct Support Professional
Community Options Inc
07.2017 - 04.2020
Office Assistant
Command Security Corporation
03.2015 - 05.2018
Electronics Sales Associate
Walmart
09.2014 - 03.2015
Volunteer ResCare Participant
Job Corps Center
09.2010 - 08.2011
High School Diploma -
Edison Job Corps Center
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