SheLia Caldwell
Iron Station,North Carolina
Summary
Seasoned HR Lead professional with 10-plus years of experience, specializing in benefits administration, leave management, and ADA accommodations. Proficient in managing large caseloads, ensuring compliance, implementing processes and improvements, and seeking to leverage expertise in employee relations and benefits management as an HR Benefits Specialist. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sr. Consultant Leaves & Accomodations
Rack Room Shoes Corporation
02.2023 - Current
- Manage and process leave requests and accommodations, focusing on those requiring specialized attention under various labor laws and disability plans
- Guide both managers and employees about the interface of leave laws with other benefits such as paid time off and workers' compensation
- Handle all aspects of the FMLA leave administration process, including paperwork management, eligibility determination, medical certification requests, and accounting for different types of leave usage.
- Assisted in developing strategies for improving customer satisfaction levels.
HR Specialist / Employee Relations
Echo Park Automotive
08.2022 - 02.2023
- Managed a range of HR functions, including the preparation of compensation and benefits packages, and establishment of company policies
- Upheld a healthy work environment by maintaining updated employee records and implementing HR procedures to address employment issues, including work complaints and harassment allegations
- Assisted in payroll management, including time approval processing and payroll data management, ensuring proper approval of all personal action forms.
HR Specialist III / Team Lead
Amazon
06.2021 - 08.2022
- Coordinated directly with employees and senior leadership to facilitate ADA accommodations, ensuring an inclusive and equitable workplace
- Engaged in continuous training and compliance activities, enhancing knowledge and adherence to evolving regulations
- Successfully managed a caseload of 150 accommodations, whilst recommending strategic improvements to the Return-to-Work tool to optimize the process and systems.
Case Manager II Leaves and Disability/Team Lead
Lincoln Financial
01.2018 - 06.2021
- Handled and coordinated up to 400 claims and FMLA leaves, ensuring efficient and timely processing
- Evaluated intricate mental nervous claim details and contract provisions to ascertain liability, regularly reviewing complex claim information for accurate payment
- Maintained clear and effective communications with claimants, providing prompt responses to verbal and written inquiries
- Diligently updated and accurately documented actions taken on system and claim files
- Streamlined operations by proficiently using database systems to update patient records, transmit prescriptions, and transfer files
- Provides support to the manager in facilitating team meetings/ huddles.
Complex Disability Case Manager
Liberty Mutual
01.2017 - 01.2018
- Evaluated mental nervous claim specifics and contract provisions, ensuring accurate determination of liability
- Streamlined communication between healthcare providers and employees, coordinating support services for optimal efficiency
- Monitored service delivery to clients, prioritizing the maintenance of high-quality care, and developed personalized healthcare plans based on client interviews.
Employee Benefits Specialist
Aon Hewitt
01.2016 - 01.2017
- Streamlined and validated employee enrollments to ensure data accuracy, leading to effective information management within the company database
- Facilitated comprehensive understanding of health benefits and 401k options for employees, resulting in informed decision-making
- Effectively managed diverse benefit plans and handled crucial tasks such as pending enrollments, dependent verifications, and evidence of insurability, contributing to smooth plan administration.
Education
Bachelor of Science in Healthcare Administration/Information Systems -
University of Phoenix
Skills
- HRIS (ORACLE Fusion, UKG, Bswift, Smart Recruiter, Workday, Salesforce, ETums)
- Time and Attendance Management
- Relationship Building
- Strategic Thinker
- Conflict Resolution
- Microsoft Office Suite
- Microsoft Excel
- Onboarding and Employment Verification
- Benefits Enrollment
- Employee File Maintenance
- Ability to work with a Diverse Range of People
- Eligibility Feed Maintenance
- Consulting
Timeline
Sr. Consultant Leaves & Accomodations
Rack Room Shoes Corporation
02.2023 - Current
HR Specialist / Employee Relations
Echo Park Automotive
08.2022 - 02.2023
HR Specialist III / Team Lead
Amazon
06.2021 - 08.2022
Case Manager II Leaves and Disability/Team Lead
Lincoln Financial
01.2018 - 06.2021
Complex Disability Case Manager
Liberty Mutual
01.2017 - 01.2018
Employee Benefits Specialist
Aon Hewitt
01.2016 - 01.2017
Bachelor of Science in Healthcare Administration/Information Systems -
University of Phoenix
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