SheLia Caldwell
Iron Station,NC
Summary
Seasoned HR professional with 7 years of experience, specializing in benefits administration, leave management, and ADA accommodations. Proficient in managing large caseloads, ensuring compliance, and implementing process improvements.SeekingtoleverageexpertiseinemployeerelationsandbenefitsmanagementasaHRBenefitsSpecialist.
Overview
8
8
years of professional experience
Work History
Sr. Leaves Administrator
Rack Room Shoes Corporation
02.2023 - Current
- Manage and process leave requests and accommodations, focusing on those requiring specialized attention under various labor laws and disability plans
- Provide guidance to both managers and employees about the interface of leave laws with other benefits such as paid time off and workers' compensation
- Handle all aspects of the FMLA leave administration process, including paperwork management, eligibility determination, medical certification requests, and accounting for different types of leave usage.
HR Specialist / Employee Relations
Echo Park Automotive
08.2022 - 02.2023
- Managed a range of HR functions, including the preparation of compensation and benefits packages, and establishment of company policies
- Upheld a healthy work environment by maintaining updated employee records and implementing HR procedures to address employment issues, including work complaints and harassment allegations
- Assistedinpayrollmanagement,includingtimeapprovalprocessingandpayrolldatamanagement,ensuringproper approval of all personal action forms.
HR Specialist III
Amazon
06.2021 - 08.2022
- Coordinated directly with employees and senior leadership to facilitate ADA accommodations, ensuring an inclusive and equitable workplace
- Engaged in continuous training and compliance activities, enhancing knowledge and adherence to evolving regulations
- Successfully managed a caseload of 150 accommodations, whilst recommending strategic improvements to the
- Return-to-Work tool to optimize the process and systems.
Case Manager II Leaves and Disability
Lincoln Financial
01.2018 - 06.2021
- Handled and coordinated up to 400 claims and FMLA leaves, ensuring efficient and timely processing
- Evaluated intricate mental nervous claim details and contract provisions to ascertain liability, regularly reviewing complex claim information for accurate payment
- Maintained clear and effective communications with claimants, providing prompt responses to inquiries both verbally and in writing
- Diligently updated and accurately documented actions taken on system and claim files
- Streamlined operations by proficiently using database systems to update patient records, transmit prescriptions, and transfer files.
Complex Disability Case Manager
Liberty Mutual
01.2017 - 01.2018
- Evaluated mental nervous claim specifics and contract provisions, ensuring accurate determination of liability
- Streamlined communication between healthcare providers and employees, coordinating support services for optimal efficiency
- Monitored service delivery to clients, prioritizing the maintenance of high-quality care, and developed personalized healthcare plans based on client interviews.
Employee Benefits Specialist
Aon Hewitt
01.2016 - 01.2017
- Streamlined and validated employee enrollments to ensure data accuracy, leading to effective information management within the company database
- Facilitated comprehensive understanding of health benefits and 401k options for employees, resulting in informed decision-making
- Effectively managed diverse benefit plans and handled crucial tasks such as pending enrollments, dependent verifications, and evidence of insurability, contributing to smooth plan administration.
Education
Bachelor of Science - Healthcare Administration/Information Systems
University of Phoenix
Skills
- HRIS (ORACLE Fusion, UKG, Bswift, Smart Recruiter, Workday)
- Microsoft Office Suite
- Microsoft Excel
- Onboarding and Employment Verification
- Benefits Enrollment
- Employee File Maintenance
- Ability to Work With
- A Diverse Range of People
- Eligibility Feed Maintenance
- Policy Writing
- New Hire Onboarding
- Customer Service
- Office Administration
- Timesheet Processing
- Team Collaboration
- Attention to Detail
- Performance Improvement
- Flexible Schedule
- Resourceful and Analytical
- Decision-Making
- MS Office
- Mail Handling
- Scheduling
- Work Planning and Prioritization
- Data Confidentiality
Timeline
Sr. Leaves Administrator
Rack Room Shoes Corporation
02.2023 - Current
HR Specialist / Employee Relations
Echo Park Automotive
08.2022 - 02.2023
HR Specialist III
Amazon
06.2021 - 08.2022
Case Manager II Leaves and Disability
Lincoln Financial
01.2018 - 06.2021
Complex Disability Case Manager
Liberty Mutual
01.2017 - 01.2018
Employee Benefits Specialist
Aon Hewitt
01.2016 - 01.2017
Bachelor of Science - Healthcare Administration/Information Systems
University of Phoenix
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