Shelia Covington
Oklahoma City,OK
Summary
Dedicated customer service professional skilled in multitasking and time management, consistently delivering positive experiences that exceed expectations. Proven ability to thrive in fast-paced environments, adapting quickly to new challenges while maintaining a strong work ethic and high-quality output. Exceptional interpersonal and communication skills drive effective teamwork and support organizational objectives. Passionate about continuous learning and eager to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Sergeant
Oklahoma Department of Corrections
12.2017 - Current
- Overseeing daily operations
- Managing staff
- Ensuring compliance with policies and procedures
- Ensuring inmates are safe
- CCTV
- Running shifts as needed
- Trained new employees
Driver
Halcon
Oklahoma City, OK
05.2017 - 11.2017
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Strategized and scheduled the most time-saving travel routes.
Cashier
Bronco Truck Stop
09.2016 - 05.2017
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Skills
- Microsoft Office Proficiency
- Attentive Listening Ability
- Conflict resolution
- Customer service
- Effective Time Management
- Effective Verbal Communication
- Independent Worker
- Effective Organization
- CCTV Surveillance Monitoring
- Video Surveillance Review
- Proficient Leadership
- Attention to detail
- Productive Workflow
- Cash Management Skills
- Reliable and Timely
- Professional Cleaning Skills
- Effective Decision Making
Education
GED -
Hugo Adult Classes
Hugo, OK 01.2000 - 03.2000
Timeline
Sergeant
Oklahoma Department of Corrections
12.2017 - Current
Driver
Halcon
05.2017 - 11.2017
Cashier
Bronco Truck Stop
09.2016 - 05.2017
GED -
Hugo Adult Classes
01.2000 - 03.2000
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