Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelia Gofffney

Katy,TX

Summary

Dynamic Customer Service Representative with SP Support Services, skilled in problem resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint handling and efficient order processing. Proficient in data entry and call center operations, consistently identifying and resolving account discrepancies to ensure customer satisfaction.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

SP Support Services
01.2008 - 08.2025
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints efficiently and empathetically.
  • Processed orders and managed transactions accurately.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Jesse H.Jones
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Call center operations

Timeline

Customer Service Representative

SP Support Services
01.2008 - 08.2025

High School Diploma -

Jesse H.Jones