Shelia Long
Nashville
Summary
Proven AR Billing Specialist with a track record of enhancing billing accuracy and reducing overdue payments. Skilled in accounts receivable management and organization, adept at multitasking and resolving complex claims. Demonstrated ability to improve patient satisfaction and ensure compliance with HIPAA regulations, showcasing reliability and proficiency in Microsoft Excel.
Overview
15
15
years of professional experience
Work History
AR Billing Specialist
Pathgroup Labs
03.2017 - Current
- Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts.
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe.
- Assisted in training new team members, sharing knowledge of AR best practices and specific company procedures.
- Managed multiple priorities effectively by maintaining strong organization skills while handling competing deadlines within a fast-paced environment.
- Provided exceptional customer service when addressing inquiries from patients regarding billing questions or concerns, fostering trust and satisfaction.
- Expedited the resolution of complex claims by working closely with healthcare providers, patients, and insurance companies.
Follow-Up Specialist/Customer Service Representative
The Little Clinic
01.2010 - 02.2017
- Managed multiple priorities effectively while working within tight deadlines, ensuring optimal outcomes for both clients and the organization as a whole.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Collaborated with insurance companies to expedite claim processing, improving cash flow management.
- Analyzed denial patterns regularly to develop targeted strategies for reducing claim rejections.
- Monitored aged account receivables closely to identify trends affecting payment cycles.
Education
Medical Billing And Coding
Nashville College of Medical Careers
Nashville, TN08-2015
Skills
- Accounts receivable management
- Multitasking
- Reliability
- Account resolution
- Payment posting
- Month-end closing
- Organization skills
- Microsoft Excel
Timeline
AR Billing Specialist
Pathgroup Labs
03.2017 - Current
Follow-Up Specialist/Customer Service Representative
The Little Clinic
01.2010 - 02.2017
Medical Billing And Coding
Nashville College of Medical Careers
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