Shelia Norphlet
Olive Branch,USA
Summary
Seeking a long-term opportunity within this organization that will allow me to utilize my skills, experience, and education to advance together within this organization.
Overview
19
19
years of professional experience
Work History
Senior Lead Merchandise Processor – DC
Williams Sonoma, Inc
Olive Branch, MS
09.2019 - Current
- Directing, leading, and guiding twenty-five or more employees daily.
- Train, coach, and manage team to achieve developmental and production goals.
- Leadership with continuous improvement mindset.
- Research and resolve productivity issues by using PKMS/AMS 400, Qlik-View, and Crystal reports to reduce low productivity and increase operational efficiencies.
- Facilitate team meetings to communicate daily volume and goals to employees.
- Leading by example while working alongside employees demanding performance excellence.
- Support communication between management and team members to effectively address associate’s safety, production damages, hours of operation and quality rate.
- Oversee and assist with order picking, replenishing, moving product, and processing orders.
- Ensure housekeeping is maintained daily to reduce clutter and slip/trip hazards.
Seasonal Manager DC Operations
Williams Sonoma, Inc
Olive Branch, MS
07.2022 - 01.2023
- Directing, leading, and guiding twenty-five or more employees daily.
- Planned, managed, and executed departmental functions and labor hours to meet or exceed goals.
- Led and developed employees by using a mentoring and coaching approach.
- Focused on key performance indicators to target process improvements.
- Conveyed policies and used open door policy for employee’s concerns.
- Maintained a safe and secure environment for employees by adhering to safety programs, procedures, and policies.
- Ensured housekeeping is maintained daily to reduce clutter and slip/trip hazards.
DC Lead (Direct to Customer)
Williams Sonoma, Inc
Olive Branch, MS
10.2015 - 09.2019
- Directing, leading, and guiding twenty-five or more employees daily.
- Coached, and motivated employees to assist with professional growth and success.
- Established and promoted integrity and ethics through teamwork and collaboration.
- Facilitate team meetings to communicate daily volume and goals to employees.
- Supported communication between management and associates to effectively address employee’s safety concerns and production damages.
- Ensured housekeeping is maintained daily to reduce clutter and slip/trip hazards.
Teacher Assistant
ICS Head Start
Southaven, MS
10.2014 - 10.2015
- Assisted in preparing the classroom materials and plans by providing quality learning experiences for young children.
- Assisted in the implementation of methods that promote independence, curiosity, decision making, cooperation, persistence, creativity, and problem solving in children.
- Collaboratively worked with the teacher, Family Members and Other Staff to Achieve Positive Outcomes for Children of all abilities.
- Ensured safe and secure environment in which children can Be curious, active, and encouraged toward self-discipline, and self-motivation.
- Planned and assisted the teacher in preparing materials and supplies in advance for activities.
- Always assured that children were directly supervised.
- Assisted the teacher to implement the developmental assessment for each child.
- Ensured that confidentiality was always respected and maintained assisted in record keeping, filing, and organization of classroom documents.
Human Resource Administrative/Payroll Clerk
Tunica County Sheriff’s Office
Tunica, MS
04.2006 - 09.2014
- Used Access, Internet, and Email daily to perform work functions.
- Was adaptable and flexible while switching between clerical support, and data entry daily.
- Trained, directed, and managed a team of employees to achieve developmental and production goals to provide customers with the ultimate service experience.
- Coached, motivated, counseled employees to assist with professional growth and ensure success in their assigned role.
- Established and promoted integrity and ethics through teamwork and collaboration with Internal employee’s, community organizations, and vendors.
- Worked effectively with team members, other departments, and management in a demanding environment.
- Exhibited an intense sense of urgency and time management to meet established deadlines.
- Supported communication between management and associates to effectively address associate’s safety concerns and behavior.
- Organized and coordinated packets for new hires.
- Processed bi-weekly payroll.
- Prepared and the preparation of timesheets and confirmed proper signatures upon submission.
- Created requisitioning purchase orders and reconciled invoices with purchase orders in preparation for payment processing.
- Received and documented payment for offender's commissary.
Education
Master of Business Administration - Human Resource Management
Belhaven University
05.2018
Bachelor of Business Administration - Management
University of Mississippi
05.2014
Associates of Arts - General Studies
Coahoma Community College
05.2011
Associates of Applied Science - Medical Office Technology
Southeast College of Technology
05.1993
Skills
- Detail-oriented
- Capacity to Manage in Complexity and Ambiguity
- Effective Communication
- Analytical & Problem Solver
- PKMS/AS400 and Payroll/AS400
- Reddwerks
- Microsoft Office 365
- Dependable and Fast Learner
- Ability to Work Independently and Collaborate in Team Environment
- Ability to Effectively Multi-Task and Meet Deadlines
- Strong Time Management and Follow-up
- Safety and OSHA Standards
- Subject Matter (SME) Retail Stocking
Timeline
Seasonal Manager DC Operations
Williams Sonoma, Inc
07.2022 - 01.2023
Senior Lead Merchandise Processor – DC
Williams Sonoma, Inc
09.2019 - Current
DC Lead (Direct to Customer)
Williams Sonoma, Inc
10.2015 - 09.2019
Teacher Assistant
ICS Head Start
10.2014 - 10.2015
Human Resource Administrative/Payroll Clerk
Tunica County Sheriff’s Office
04.2006 - 09.2014
Bachelor of Business Administration - Management
University of Mississippi
Associates of Arts - General Studies
Coahoma Community College
Associates of Applied Science - Medical Office Technology
Southeast College of Technology
Master of Business Administration - Human Resource Management
Belhaven University