Summary
Overview
Work History
Education
Skills
Timeline
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Shelia Romano

Shelia Romano

Alabaster,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Guidehouse
07.2017 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.

Medical Records Clerk

Aossma
12.2008 - 04.2017
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.
  • Sorted and distributed incoming and outgoing medical records.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Assisted in preparation of medical reports for external parties.
  • Verified accuracy of patient information in medical records.

Education

No Degree - History And Psychology

Jefferson State Community College
Birmingham, AL

Business Office Education

Leeds High School
Leeds, AL

Distrubutive Education

George M.Rodgers Area Vocational Center
Gardendale, AL
1976

Skills

  • Collecting payments from patients
  • Setting up payment arrangements for patients
  • Documenting accounts
  • Taking payments over phone

Timeline

Customer Service Representative

Guidehouse
07.2017 - Current

Medical Records Clerk

Aossma
12.2008 - 04.2017

No Degree - History And Psychology

Jefferson State Community College

Business Office Education

Leeds High School

Distrubutive Education

George M.Rodgers Area Vocational Center

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Shelia Romano