Shelia Stone
Dynamic FNS Supervisor at HCA with a proven track record in staff management and process improvement. Enhanced customer satisfaction through effective conflict resolution and mentorship, while reducing turnover by fostering a positive work environment. Skilled in operations management and committed to developing high-performing teams.
Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
FNS Supervisor
- Coordinated staff schedules, assignments, and coverage to maintain productivity across shifts.
- Communicated with clinical and administrative teams to align priorities and support care delivery.
- Documented performance concerns and provided coaching to strengthen accountability and results.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
FNS Manager
10 Years 4 Months- Managed daily department operations, ensuring compliance with healthcare policies and quality standards.
- Coordinated staff schedules, coverage, and workload distribution to support consistent patient care.
- Monitored performance indicators and identified process improvements to strengthen service delivery.
- Collaborated with clinical teams to resolve operational issues and maintain workflow continuity.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Trained staff on procedures, systems, and expectations to support consistent team performance.
- Facilitated communication between leadership and frontline teams to align priorities and address concerns.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained new team members on procedures, documentation, and patient service expectations.
- Supervised daily department operations to ensure consistent workflow and service quality.
- Monitored compliance with HCA policies, safety standards, and regulatory requirements.
- Reviewed daily work processes to identify gaps and improve consistency.
- Resolved operational issues quickly to support efficient patient throughput and team performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.