Shelisa Holmes
Pineland ,SC
Summary
Dynamic phlebotomist with expertise in venipuncture and patient care, honed at Select Laboratories. Proven ability to enhance patient comfort and ensure compliance with safety protocols. Recognized for exceptional communication skills and meticulous attention to detail, contributing to improved patient satisfaction and streamlined specimen collection processes.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
25
25
years of professional experience
Work History
Phlebotomist Te
Select Laboratories
Manning, SC
10.2013 - 07.2025
- Supported patient relaxation and preparation throughout blood sampling procedures.
- Learned and adhered to safety protocols for handling biohazardous materials.
- Maintained cleanliness and organization of phlebotomy workstations and supplies.
- Supported data entry for lab requisitions and patient information management systems.
Shift Manager
Pizza Hut
02.2013 - 10.2016
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members, enhancing performance and customer service skills.
- Managed inventory levels and supply orders to optimize operational efficiency.
- Coordinated shift schedules, balancing staff availability with business needs.
- Monitored food preparation procedures, maintaining adherence to health regulations.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Scheduled staff to establish adequate coverage during peak business hours.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Bakery Assistant
Wal-Mart Supercenter
Hardeeville, SC
02.2010 - 12.2012
- Assisted in daily preparation of baked goods, ensuring freshness and quality standards.
- Supported packaging and labeling processes for various products to maintain organization.
- Maintained cleanliness and organization of workspace, adhering to safety regulations.
- Engaged in inventory management, tracking supplies and assisting with restocking as needed.
- Collaborated with team members to streamline production processes for efficiency improvements.
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction during sales transactions.
- Adapted quickly to changing priorities in fast-paced environment, ensuring timely completion of tasks.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Store Manager
Blimpie Subs & Salads
Walterboro, SC
03.2005 - 12.2009
- Oversaw daily store operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in customer service best practices and operational procedures.
- Managed inventory levels, implementing effective stock control measures to reduce waste.
- Developed promotional strategies to enhance sales and customer engagement within the community.
- Analyzed sales data to identify trends and inform strategic decision-making for product offerings.
- Implemented employee performance evaluations, driving accountability and improving team productivity.
- Established strong vendor relationships, negotiating favorable terms to optimize supply chain efficiency.
- Coordinated staff schedules to ensure optimal coverage during peak business hours, enhancing service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Certified Nursing Assistant
Bayview Manor
Beaufort, SC
05.2000 - 08.2004
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments, adhering to infection control protocols.
- Documented patient care accurately to support continuity of care among team members.
- Provided emotional support to patients, fostering a compassionate care environment.
- Trained new staff on best practices in patient care and safety procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Certificate - Patient Care Tech
Denmark Technical College
Denmark, SC12.2013
High School Diploma - General Studies
Estill High School
Estill, SC05.1993
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Appointment scheduling
- Written communication
- Analytical thinking
- Relationship building
- Staff collaboration
- Patient monitoring
- Blood culturing
- Goal minded
- Active listening
- Sample collection
- Team leader
- Interpersonal communication
- Data confidentiality
- Multitasking
- Phlebotomy technician
- CPR/AED
- Task prioritization
- Decision-making
- Sample processing
- Problem-solving
- Finger stick method
- Phlebotomy technician (PT)
- Excellent communication
- Butterfly venipuncture
- Specimen collection
- Organizational skills
- Customer service
- Attention to detail
- Teamwork and collaboration
Timeline
Phlebotomist Te
Select Laboratories
10.2013 - 07.2025
Shift Manager
Pizza Hut
02.2013 - 10.2016
Bakery Assistant
Wal-Mart Supercenter
02.2010 - 12.2012
Store Manager
Blimpie Subs & Salads
03.2005 - 12.2009
Certified Nursing Assistant
Bayview Manor
05.2000 - 08.2004
Certificate - Patient Care Tech
Denmark Technical College
High School Diploma - General Studies
Estill High School