SHELISSIA YOUNG
Birmingham,AL
Summary
A creative, motivated leader who excels at completing complex projects by combining exceptional training and skills. Proven leadership, knowledgeable in a variety of tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.
Overview
14
14
years of professional experience
Work History
Housekeeping Aide
U.S. Department Of Veterans Affairs
03.2022 - Current
- Worked as part of a team of employees to service rooms on a daily basis
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Cleaned locations with consistently high customer satisfaction ratings everyday
- Moved beds, sofas, and furniture out of the way to clean baseboards and dust out hard-to-reach areas
- Kept the building's entryway glass clean and polished for a professional appearance
- Provided deep cleaning services with other employees who needed extra help with areas.
- Prepared rooms with top-notch standards every time.
Supervisor
U.S. Department Of Veterans Affairs
11.2019 - 08.2020
- Provided professional, friendly, and engaging service on a consistent basis
- Was in charge of training new employees
- Supported the VA in enforcing regulations, laws, and established policies throughout the operational stages
- Set and enforced clear objectives to keep all employees on the same page and working together
- Trained
Housekeeping Aide
Brookwood Medical Center Heliport
04.2019 - 06.2020
- Worked as part of a team of employees to service rooms on a daily basis
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Cleaned locations with consistently high customer satisfaction ratings everyday
- Moved beds, sofas, and furniture out of the way to clean baseboards and dust out hard-to-reach areas
- Used agile work methods to ensure that projects were completed quickly and successfully
- Provided deep cleaning services with employees who needed extra help with areas.
Nursing Assistant
UAB
08.2019 - 03.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Dollar General Distribution Center
02.2018 - 11.2020
- Weekly status reports detailing logistic operations and problems were written by me
- Kept track of orders and alerted customers to any changes in status or potential delays
- Was in charge of conducting monthly inventories of the materials on the shop floor
- Supplying products to the country's largest retailers
- Picked products for specific routes according to pick sheets
- Estimated weights, heights, and centers of balance to make precise placements
- Maintained excellent customer relations by promptly responding to customer inquiries and complaints about work orders, invoices, and shipments
- Entered data into the computer system, including payments, account information, and call logs
- Printed tickets, gathered supplies, and packed packages under pressure
- Kept track of damaged goods, backorder logs, and any regulatory reporting that was required.
Supervisor Operation
U. S. Steel Fairfield Works Employee Services
03.2016 - 12.2019
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Transported trucks to customer locations
- Pay a visit to the workplace
- Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Answered an average of calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Entered data into the Data system, including payments, account information, and call logs.
CVS Warehouse Distribution Center
10.2010 - 12.2012
- Kept track of orders and alerted customers to any changes in status or potential delays
- Collaborated with vendors to plan more than daily pickups and weekly deliveries
- Processed all customer orders and entered them into a database, as well as providing proactive customer service for all accounts
- Picked products for specific routes according to pick sheets
- Entered new orders into the system on time, labeled containers, and placed them in the correct storage locations
- Printed tickets, gathered supplies, and packed packages under pressure.
Customer Service Representative
T-Mobile
05.2010 - 12.2012
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Diploma - General Studies
Jackson Olin High School
Birmingham, AL05.2010
Medical Billing & Coding - Medical Insurance Billing
Fortis College
Birmingham, AL08.2015
Skills
- Special Events
- Contract Logistics
- Customer Services
- Cost Savings
- Performance Plans
- Avaya software customer management systems
- Sterile and Non- Sterile
- Operations management
- Superior communication skills
- Scheduling
- Employee scheduling
- Microsoft Excel Microsoft
- PowerPoint
- Processes and procedures
- Flexible schedule
- Typing proficiency Microsoft Outlook
- Data entry
- Filing
- Vital Sign Monitoring
- Direct Patient Care
- Bed Transfers
- Recording Vital Signs
- Monitoring
- Medical Recordkeeping
- Oral Hygiene
- Patient-Focused Care
Timeline
Housekeeping Aide
U.S. Department Of Veterans Affairs
03.2022 - Current
Supervisor
U.S. Department Of Veterans Affairs
11.2019 - 08.2020
Nursing Assistant
UAB
08.2019 - 03.2020
Housekeeping Aide
Brookwood Medical Center Heliport
04.2019 - 06.2020
Dollar General Distribution Center
02.2018 - 11.2020
Supervisor Operation
U. S. Steel Fairfield Works Employee Services
03.2016 - 12.2019
CVS Warehouse Distribution Center
10.2010 - 12.2012
Customer Service Representative
T-Mobile
05.2010 - 12.2012
Diploma - General Studies
Jackson Olin High School
Medical Billing & Coding - Medical Insurance Billing
Fortis College