SHELISSON JAMILL
Houston,Tx
Summary
Bilingual Supervisor with 14 years of expertise in Airline industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Highly effective working with people from all walks of life.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor Airport Operations
United Airlines
08.2022 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Oversaw Baggage & Cargo loading, and departure of aircraft at busy IAH facility with almost 400 daily departures and arrivals.
- Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals and metrics are met
Quartermaster
US Navy
02.2018 - Current
- Procure, correct, use, and stow navigational and oceanographic publications and charts .
- Checked and replenished inventory to maintain optimal operations.
- Record keeping in vessel movement and mission progression.
- Aided in navigation and operating ship controls.
- Render "honors and ceremonies" in accordance with national observance and foreign customs
Assistant Manager
Newrest Catering LLC
11.2021 - 08.2022
- Assisted in organizing and overseeing assignments, planning and coordinating in-house resources and schedules, dramatically increasing operational efficiency.
- Mentored team in applying effective techniques and delivering top-notch customer service.
- Conducted resume reviews, Interviews and new hire training for leadership roles candidates.
Supervisor Catering Operations
United Airlines
08.2017 - 11.2021
- Recruiting, Training and development of teams in the departments of Equipment, Sanitation, and Liquor, Food Production, and Warehouse.
- Periodical audits of station performance and ensuring consistency on operational service and product delivery.
- Develop and support standards of work and continuous improvement processes.
- Lead performance dialogues with front-line to review metrics and performance boards.
- Engage front-line and team leads to deliver excellent customer service and on-time quality products helping their professional growth.
Senior Administrative Coordinator Charters
United Airlines
08.2012 - 08.2017
- Coordinates all charter flights catering duties for the region
- Support other stations with equipment and liquor shipments following airline and state regulations.
Education
Music Education Student -
At Lone Star College
Computer Repairing Diploma - Computer Science
Centenaria Technical Institute
Santiago, DRHS And Technical School - Computer Science
"La Esperanza” Technical High School
Santiago, DRSkills
- Recruiting and interviewing
- Employee performance evaluations
- Staff Management and supervision
- Training / Team-building
- Strategic planning/scheduling
- Safety/Sanitation/Quality assurance
- Microsoft Office
- Administrative Duties
- Food Safety
Certification
- HACCP Certification
- PCQI Certification
Languages
Spanish
Native or Bilingual
Timeline
Supervisor Airport Operations
United Airlines
08.2022 - Current
Assistant Manager
Newrest Catering LLC
11.2021 - 08.2022
Quartermaster
US Navy
02.2018 - Current
Supervisor Catering Operations
United Airlines
08.2017 - 11.2021
Senior Administrative Coordinator Charters
United Airlines
08.2012 - 08.2017
Music Education Student -
At Lone Star College
Computer Repairing Diploma - Computer Science
Centenaria Technical Institute
HS And Technical School - Computer Science
"La Esperanza” Technical High School
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