Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Roshelle Leaks

Roshelle Leaks

Washington,VA

Summary

Dynamic hospitality professional with a proven track record at Karma Restaurant & Lounge, excelling in high-pressure environments. Recognized for strong multitasking and customer service skills, I consistently enhanced guest experiences while responsibly managing cash and inventory. A team player with an engaging personality, I thrive in fast-paced settings, driving sales and fostering client loyalty.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience

Work History

Bartender

Karma Restaurant & Lounge
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bottle Server

Prospect Lounge
01.2022 - 08.2022
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

Waitress

Hooters
06.2019 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Master of Science - Sports Management

Old Dominion University
Norfolk, VA
12-2025

Bachelor of Science - Sports Management

Old Dominion University
Norfolk, VA
12-2024

Bachelor of Science - Political Science

University of Delaware
Newark, DE
06-2022

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Responsible alcohol service
  • Hospitality service expertise

Timeline

Bartender

Karma Restaurant & Lounge
05.2023 - Current

Bottle Server

Prospect Lounge
01.2022 - 08.2022

Waitress

Hooters
06.2019 - 01.2022

Master of Science - Sports Management

Old Dominion University

Bachelor of Science - Sports Management

Old Dominion University

Bachelor of Science - Political Science

University of Delaware
Roshelle Leaks