Shellby Hert
Canon,GA
Summary
Compassionate Intake Coordinator known for high productivity and efficient task completion. Specialize in patient communication, data entry accuracy, and workflow management. Excel in empathy, active listening, and problem-solving to ensure patient needs are met with care and professionalism.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
Accent Care Home Health
San Ramon, CA
06.2018 - Current
- Enters referrals from start to finish from any documentation sent over from the referral source. Tasking insurance for any STAT referrals. Tasking AE for any missing information that is needed to complete the referral.
- Works multiple portals to review and enter any new referrals being sent over by any other agency and following guidlines set in place to accept or decline depending on aquity, staffing and insurance.
- Works in program to process any new documents that have been faxed in and pushing them to the correct branch and location depending on document type.
- Works dashboard that relates to pending referrals that need to be accepted/declined in portals and completes any pending referrals for data entry.
- Coordinates with external agencies and community partners to facilitate referrals and access to services.
- Maintains accurate records of client intakes in electronic database system.
- Participates in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Provides initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
- Informs referral sources, clients, family members and physicians about clinical and non-clinical programs available in the home setting.
- Collaborates with client, physician, referral sources and/or local branch to collect information needed to process a referral as well as resolving aging referrals.
- Documents all referral related information, actions taken and follow-up required in the medical record in a timely and accurate manner.
- Provides information to the local branch and sales team that will assist in determining non-admission decisions for pending referrals.
Scheduler
Sea Crest Home Health Services
Costa Mesa, CA
08.2017 - 05.2019
- Schedules staff to patient visits according to area, scope of practice, skill leval, continuity of patient care and staff availability.
- Enters and maintains patient schedules for all disciplines into EMR on daily basis.
- Manages and maintains daily schedules, assigning appropriate clinicians according to physician POC and verbal orders.
- Follows regulatory guidlines for scheduling.
- Maintains Start of Care log, transfer, not taken under care and discharges on a daily basis and entering into EMR.
- Notifies team members and clinical supervisors immediately of unsafe environments or situations, discharged patients, hospitalized patients, expired patients or any other pertinent information.
- Answered phones and routed voicemails to respective employees.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicates schedule changes effectively throughout the organization when necessary.
- Schedules and confirms appointments.
Administrative Assistant/Scheduler/Intake
Accent Care Home Health
Windsor, CO
12.2012 - 06.2015
- Answers multi-line phones, faxing and filing.
- Maintains tracking system for physician orders.
- Logging and entering patient supplies for billing purposes.
- Schedules staff to patient visits according to area, scope of practice, skill leval, continuity of patient care and staff availability.
- Enters and maintains patient schedules for all disciplines into EMR on daily basis.
- Manages and maintains daily schedules, assigning appropriate clinicians according to physician POC and verbal orders.
- Adds or deletes visits while attempting to maintain a fair and appropriate distribution of workload and productivity.
- Maintains Start of Care log, transfer, not taken under care and discharges on a daily basis and entering into EMR.
- Notifies team members and clinical supervisors immediately of unsafe environments or situations, discharged patients, hospitalized patients, expired patients or any other pertinent information.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicated schedule changes effectively throughout the organization when necessary.
- Scheduled and confirmed appointments.
- Responsible for entering all incoming referrals and tracking pending referrals.
Business Office Specialist
Amedisys Home Health
Lafayette, CO
06.2010 - 06.2012
- Answers multi-line phones, distribution of medical and office supplies, faxing and filing.
- Assembles new admission charts, maintains security of patient records in locked files, filing of medical records, lab reports, progress notes on active and discharged patients.
- Notifies director or designee as needed when documentation is deliquent from staff.
- Responsible for insurance verification-deduction amounts, copays and authorizations.
- Maintains tracking system for physician orders.
Education
High School Diploma -
Charlotte Technical Center
Port Charlotte, FL06-2010
Skills
- Scheduling appointments
- Multi-line phone systems
- Follow-up skills
- Patient scheduling
- Multitasking Abilities
- Data entry
- Working in multiple applications
Timeline
Intake Coordinator
Accent Care Home Health
06.2018 - Current
Scheduler
Sea Crest Home Health Services
08.2017 - 05.2019
Administrative Assistant/Scheduler/Intake
Accent Care Home Health
12.2012 - 06.2015
Business Office Specialist
Amedisys Home Health
06.2010 - 06.2012
High School Diploma -
Charlotte Technical Center