Shellby Hurlburt
Roberts,WI
Summary
To obtain employment with your esteemed establishment. Offer demonstrated proficiency in insurance products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Identify and resolve problems, promoting new offerings and outperforming sales goals.
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
7
7
years of professional experience
Work History
Infertility Coordinator
Minnesota Urology
Woodbury, MN
02.2024 - Current
- Collaborated with patient care team to develop targeted infertility treatment plans.
- Scheduled patients for appointments and surgical procedures through EHR system.
- Facilitated patient access to services, tests, and procedures as directed by care providers.
- Coordinated workflow and information exchange among interdisciplinary teams including radiology and imaging.
- Evaluated and improved operational processes for infertility practices.
- Communicated with patients regarding scheduling, special diets, prep instructions, and insurance details.
- Maintained up-to-date knowledge of insurance requirements, including collection of cash payments.
- Ensured patients received necessary consents, pre-certifications, prior authorizations, and referrals.
New Patient Referral Coordinator
Minnesota Women's Care
Woodbury, MN
07.2022 - 12.2023
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Patient Intake Representative
Twin Cities Orthopedics
Woodbury, MN
05.2021 - 07.2022
- Assigned patients to diagnosis-related groups using All Scripts, and Epic.
- Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Supported healthcare applications by monitoring security, performance and reliability.
Claims Support Representative
Long Term Care Group
Woodbury, MN
09.2019 - 05.2021
- Communicated verification and authorization status updates with claims support department to facilitate decision-making for patient admissions and insurance coverage.
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
- Coordinated with contracting department to resolve payer issues.
- Maintained confidentiality of patient finances, records and health statuses.
Hairstylist/Cosmetologist
Fantastic Sam's Cut & Color
Stillwater, MN
08.2018 - 09.2019
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
High School diploma -
Baldwin-Woodville High School
Minnesota School of Cosmetology
Skills
- I am skilled in using a POS system to communicate customer orders to other staff
- I remain calm and patient when dealing with unsatisfied customers
- I have experience in handling daily monetary transactions (including cash and credit)
- I have my license in cosmetology
- Documentation abilities
- Reporting skills
- Account management
- Customer retention
- Administrative support
- Customer service
- Data Entry
- Computer skills
- Organizational skills
- MS Office
- Friendly, positive attitude
Timeline
Infertility Coordinator
Minnesota Urology
02.2024 - Current
New Patient Referral Coordinator
Minnesota Women's Care
07.2022 - 12.2023
Patient Intake Representative
Twin Cities Orthopedics
05.2021 - 07.2022
Claims Support Representative
Long Term Care Group
09.2019 - 05.2021
Hairstylist/Cosmetologist
Fantastic Sam's Cut & Color
08.2018 - 09.2019
High School diploma -
Baldwin-Woodville High School
Minnesota School of Cosmetology
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