Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellee Fitchpatrick

Liberty,IN

Summary

Accomplished Assistant Store Manager and Shift Supervisor with a proven track record in enhancing customer experience and retail operations at Family Dollar and CVS Pharmacy. Expert in store organization and customer service, significantly increasing repeat business through strategic merchandise displays and personalized interactions. Skilled in problem-solving and store management, ensuring operational efficiency and financial accuracy.

Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Family Dollar
04.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Shift Supervisor

CVS Pharmacy
07.2015 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Science - Criminal Justice

Kaplan University
Davenport, IA
06-2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Store organization
  • Store opening and closing

Timeline

Assistant Store Manager

Family Dollar
04.2024 - Current

Shift Supervisor

CVS Pharmacy
07.2015 - 03.2024

Bachelor of Science - Criminal Justice

Kaplan University
Shellee Fitchpatrick