Customer Service
Shellee Winkler
Harvest Moon Crepes
Waynesville,NC
Summary
Customer service professional with expertise in digital content creation and social media management. Strength in clear communication that improves guest experiences and drives community engagement. Experienced in tailoring service across multiple platforms.
25
Years of experience
Work History
CATERING BARISTA
1 Year 4 Months- Prepared espresso drinks, brewed coffee, and specialty beverages for event guests under tight service timelines.
- Answered guest questions on beverage selections, ingredients, and customization options with clear, friendly support.
- Customized menu recommendations based on guest preferences and seasonal ingredients to enhance guest satisfaction.
- Maintained cleanliness of equipment and performed minor troubleshooting on espresso machines to ensure optimal operation during service.
- Supported guests with dairy-free and alternative milk choices, explaining flavor differences and brewing methods clearly.
- Handled cash transactions and tips at mobile stations, then reconciled totals with event coordinators to ensure accurate financial reporting.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
OWNER, WRITER, BLOGGER, EDITOR, PHOTOGRAPHER
7 Years- Maintained site while editing, writing, and researching topics for publication to ensure fresh and engaging content.
- Documented travel across the United States and Canada, sharing family travel experiences to inspire and inform readers.
- Created themed content to attract readers through travel, healthy recipes, and simple living topics.
- Managed blog comments, reader emails, and social media interactions on Facebook and Instagram to foster community engagement.
- Designed and developed website layout, logo, and content vision for tgtnhomestead dot com.
- Applied WordPress knowledge to create clean, user-friendly sites.
- Edited and reviewed content for grammar, spelling and punctuation.
- Photographed high-quality images for various print and digital projects.
IN-STORE BRAND AMBASSADOR
1 Year- Worked with store managers to plan demo sessions during peak shopping hours and busy traffic days.
- Engaged shoppers in discussions about product details and addressed questions on ingredient sourcing and nutrition.
- Assessed shopper engagement levels at demo events and adjusted demo table placement to increase foot traffic.
- Gathered customer feedback and flavor preferences during sampling events to inform product ordering.
- Kept accurate inventory records for sampled products and sent weekly Excel reports.
- Set up raw food items for customer sampling and presentation for sampling and display.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Communicated product value, quality, and style to educate and entice potential customers.
RECEPTIONIST AND SALES ASSOCIATE
4 Years 2 Months- Greeted customers professionally, providing courteous assistance to enhance customer experience.
- Answered phone questions from clients, vendors, and public callers.
- Resolved customer concerns and escalated unresolved issues to management for prompt resolution.
- Provided clerical support to staff through copying, faxing, file upkeep, and preparing memoranda, letters, and marketing copy.
- Sorted incoming and outgoing mail for departments and staff, ensuring timely delivery and efficient shipping preparation.
- Worked with vendors, contractors, and service providers to receive orders, coordinate activities, and share management instructions.
- Created color-coded filing system that made client contract retrieval faster for the sales team.
- Updated product pricing sheets in Excel each quarter and distributed revised copies to sales associates.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Education
HIGH SCHOOL DIPLOMA
Some College (No Degree) - BUSINESS
Skills
Customer support
Social media management
Organizational skills
Microsoft Office Suite
Marketing research
Team leadership
Conflict resolution
Active listening
Professional demeanor
Personal Information
Title: Customer Service
ADDITIONAL INFORMATION
- Self-trained in editing my own professional images in Lightroom program for my blog.
- Self-trained in WordPress.
- Health researcher
- Patient care advocate
- Organization Coordinator
Timeline
CATERING BARISTA
Harvest Moon Crepes
11.2024 - 03.2026
OWNER, WRITER, BLOGGER, EDITOR, PHOTOGRAPHER
Self-employed
08.2017 - 08.2024
IN-STORE BRAND AMBASSADOR
Grass Roots Marketing
07.2013 - 07.2014
RECEPTIONIST AND SALES ASSOCIATE
Ag-Meier
08.2001 - 10.2005
Belton High School
HIGH SCHOOL DIPLOMA
Temple College
Some College (No Degree) from BUSINESS