Shelleen Koch
Ogden,UT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Habilitation Technician
AWARE INC
08.2025 - 05.2026
- Developed individualized support plans to enhance client independence and skill development.
- Collaborated with multidisciplinary teams to assess client needs and monitor progress.
- Implemented behavioral interventions to promote positive social interactions among clients.
- Trained and mentored new staff on best practices for client engagement and care strategies.
- Facilitated group activities to encourage communication and teamwork among clients.
- Advocated for client needs, ensuring access to resources and services within the community.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support up to 100 lbs.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Contributed to a positive group home environment by maintaining cleanliness, organization, and adherence to regulations.
- Fostered an inclusive setting where all clients had equal access to opportunities while respecting their unique preferences.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Participated in hospital and clinic staff meetings to discuss patient care.
Sales Associate Manager
Zumiez
07.2025 - 05.2026
- Developed and implemented visual merchandising standards to enhance customer engagement.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Led team in achieving sales targets through effective coaching and training strategies.
- Executed promotional initiatives to drive traffic and increase store visibility within the community.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction levels.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Cook
The Station District Bar and Eatery
01.2024 - 01.2025
- Learned how to cook and cool food at safe temperatures, frequently check logs for temperatures and sanitization, and how to properly and safely handle and clean equipment, certain surfaces, and tools. Spent extensive time learning how to prepare and cook different varieties of food consistently.
- Prepared and cooked diverse menu items according to standard recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety standards.
Coffee Barista / Starbucks Store Manager
Albertsons Starbucks
07.2021 - 01.2024
- Spent the first year and a half at the first location utilizing training to become skilled with coffee and achieve all required certifications. Was transferred to the second location after getting promoted to manager position. Recruited and trained new and current employees while also monitoring productivity. Handled work logs, emails, and organization of documented paperwork / employee information. Maintained visual merchandising to standard and worked to promote company vision. Identified and maximized sales opportunities and increased customer connection score.
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Monitored equipment performance and reported maintenance needs to minimize downtime.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
Freight Unloader/Merchandiser
T.J. Maxx
01.2021 - 01.2021
- Worked to ensure a neat, organized, and attractive sales environment and assisted in the setup of visual displays. Gained experience of tag pricing for sales and tag placement. Provided optimal assistance to the General Manager with hauling freight and store cleanliness.
- Unloaded merchandise efficiently to maintain inventory flow and organization.
- Loaded packages onto pallets and into staging areas as directed.
Education
High School Diploma - undefined
C.M. Russell High School
Great Falls, MT01-2023
Skills
General Management
Problem Solving Skills
Business Development Strategies skills
Retail experience
Consistent Interpersonal Communication Skills
Multi-Tasking Skills
Hiring, Training, Managing, and Scheduling Experience
Handling Moving Machinery and Transporting Supplies 50lbs
Cleaning/Maintaining Food and Beverages
Handling Cleaning Chemicals
Food / beverage consistency and persistence
Thorough Deep Cleaning of Surfaces
Food and Health Safety and Regulations
Hospitality and lifting clients up to 100 lbs
Professionalism
Open and quick learner
Behavioral support
Crisis management
Resourcefulness and initiative
Strong work ethic
AWARDS
Achieved Employee of the Month, March 2024, Promoted to Manager Position by employer, Increased Cleanliness Rate, Increased Customer Connection Score from a 60% to 80% in Two Months, Received Personal letters and gifts from customers to management for my customer service, Knowledge and experience with culinary arts by / with degree-level personnel
Certification
AED Certification
CPR Certification
Timeline
Habilitation Technician
AWARE INC
08.2025 - 05.2026
Sales Associate Manager
Zumiez
07.2025 - 05.2026
Cook
The Station District Bar and Eatery
01.2024 - 01.2025
Coffee Barista / Starbucks Store Manager
Albertsons Starbucks
07.2021 - 01.2024
Freight Unloader/Merchandiser
T.J. Maxx
01.2021 - 01.2021
High School Diploma - undefined
C.M. Russell High School