Summary
Overview
Work History
Education
Skills
Timeline
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Shellena Fusco

Mesa,AZ

Summary

Highly-skilled phlebotomist with 7 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable Team Lead effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Care-focused Phlebotomist bringing 7-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Competent Phlebotomy Technician with 7 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Scheduling position. Ready to help team achieve company goals. Competent Phlebotomy Technician with [Number] years of experience working in high-volume, fast-paced outpatient setting. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Overview

23
23
years of professional experience

Work History

Lead Phlebotomist

Mayo Clinic
10.2017 - Current
  • Enhanced patient experience by providing efficient and accurate blood collection services.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Ordered all supplies for all sites under me
  • Performed monthly metrics for sites
  • Helped perform interviews for new employees
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.

Phlebotomist

Right Sourcing
07.2017 - 10.2017
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

Phlebotomist

Sonora Quest Laboratories
06.2016 - 07.2017
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.

Medical Assistant

Gilbert Public Schools
08.2000 - 05.2012
  • Provided care for sick/injured students
  • Performed mass vision/hearing screenings
  • Reviewed and monitored health records for enrollment
  • Dispensed prescription medication
  • Performed injections as needed
  • Ensured medical records were compliant with AZ State regulations

Education

Certification - Phlebotomy

AMTI
Mesa, AZ
06.2012

Diploma - Medical Assisting

Apollo College
Mesa, AZ
03.1999

Skills

  • Medical Records Review
  • Health Education
  • Specimen Labeling Procedures
  • Sample and Specimen Collection
  • Recording Data
  • Quality Control Guidelines
  • Patient Confidentiality
  • Venipuncture
  • Attention to detail
  • Customer service
  • Geriatric phlebotomy
  • Conflict resolution
  • Computer proficiency
  • HIPAA compliance
  • Staff training
  • Record keeping
  • Pediatric phlebotomy
  • Blood collection techniques

Timeline

Lead Phlebotomist

Mayo Clinic
10.2017 - Current

Phlebotomist

Right Sourcing
07.2017 - 10.2017

Phlebotomist

Sonora Quest Laboratories
06.2016 - 07.2017

Medical Assistant

Gilbert Public Schools
08.2000 - 05.2012

Certification - Phlebotomy

AMTI

Diploma - Medical Assisting

Apollo College
Shellena Fusco