Shellene Holloway
HCA
St. Petersburg,FL
2027
years of professional experience
Work History
Purchasing Assistant
24 Years 2 Months- Assisted in procurement processes, ensuring timely and accurate order placements for medical supplies.
- Collaborated with vendors to maintain inventory levels, optimizing supply chain efficiency.
- Utilized purchasing software to track orders and manage supplier relationships effectively.
- Conducted market research to identify new suppliers and evaluate product options.
- Managed database of vendor details and pricing information to maintain organization.
- Utilized software to order, track and invoice product shipments.
- Processed purchase orders and invoices in accordance with company procedures.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
- Achieved cost savings by negotiating with suppliers and securing favorable contracts.
- Streamlined purchasing processes for increased efficiency and reduced procurement time.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Improved supplier relationships through regular communication and transparent dealings.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Established and managed supplier and vendor relationships.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Reviewed invoices for accuracy, facilitating prompt payment to suppliers and minimizing discrepancies.
- Supported team initiatives by coordinating communication between departments regarding supply needs.
- Processed purchase orders and maintained organized records for financial tracking.
Accounts Payable Clerk
5 Months- Processed vendor invoices ensuring accuracy and compliance with company policies.
- Reconciled accounts payable transactions to maintain accurate financial records.
- Managed payment schedules to optimize cash flow and vendor relationships.
- Assisted in month-end closing activities by preparing relevant financial reports.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Input financial data and produced reports using Software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reduced environmental impact by transitioning to paperless accounts payable process.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
- Ensured compliance with financial policies and regulations, regularly updated accounts payable procedures manual.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Enhanced team productivity by training new clerks on accounts payable processes and best practices.
- Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Monitored aging reports to ensure timely payments and avoid late fees.
- Trained new staff on accounts payable procedures and software systems.
- Collaborated with cross-functional teams to resolve discrepancies and improve workflows.
- Implemented process improvements to enhance invoice processing efficiency.
Customer Service Representative
5 Months- Provided support for patient registration processes, enhancing efficiency and accuracy.
- Assisted in resolving billing discrepancies through detailed account review and effective communication.
- Collaborated with healthcare teams to streamline patient scheduling and improve service delivery.
- Handled customer inquiries using CRM software to ensure timely resolution of issues.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Developed FAQs and training materials that improved response times for common inquiries.
- Led initiatives to gather customer feedback, driving improvements in service quality and satisfaction levels.
- Analyzed call data to identify trends, informing strategic decisions for process enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma
Skills
Order tracking
Vendor relationship management
Supplier evaluation
Supplier negotiation
Procurement software
Shipment arrangements
Procurement
Forecasting and cost tracking
Product status tracking
Purchasing report updating
Purchase order processing
Product delivery reconciliation
Supply inventory measuring
Product procurement
Purchasing
Vendor relations
Organization skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Writing and verbal communication
Multitasking Abilities
Reliability
Purchase order creation
Excellent communication
Organizational skills
Telephone and email etiquette
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Team building
Task prioritization
Self motivation
Conflict resolution
Purchasing processes
Professionalism
Quality control
Continuous improvement
Inventory management
Adaptability
Written communication
Performance monitoring
Knowledgeable in software
Proficiency in software
Problem-solving aptitude
Order processing
Price negotiation
Order placement
Shipment verification
Timeline
Purchasing Assistant
HCA
10.2002 - 12.2026Read More
Accounts Payable Clerk
HCA Healthcare Inc.
2002 - 12.2026Read More
Customer Service Representative
HCA Healthcare Inc.
2002 - 12.2026Read More
Carter Pamo
High School Diploma
Read More