Shelley Ahlo
Honolulu,HI
Summary
Professional Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
16
16
years of professional experience
Work History
First Assistant Store Director
Foodland Super Markets Ltd.
Honolulu, HI
08.2013 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Collaborated with all departments within the store to coordinate promotions and special holiday projects.
- Monitored sales activities to ensure that customers receive superior customer service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Receiving Supervisor
Foodland Super Markets Ltd.
Honolulu, HI
06.2010 - 08.2013
- Provided training and guidance to new employees on proper procedures related to receiving activities.
- Ensured compliance with company policies and safety regulations in the warehouse environment.
- Reviewed policies and procedures with all Foodland Super Markets, Foodland Farms, Malama Markets and Food Pantry stores within the Sullivan Family of Foods on all islands in the State of Hawaii.
- Promoted morale and co-operation between all receivers on all islands.
- Worked with IT department to develop a blog for receivers to communicate with each other to find missing merchandise or communicating problems/issues that they encountered.
Loss Prevention Agent
Foodland Super Markets Ltd.
Honolulu, HI
08.2008 - 06.2013
- Responded to alarms and investigated internal and external theft incidents.
- Assisted in preparing court documents for prosecution of shoplifters caught in the act of stealing merchandise from the store.
- Audited Store Customer Service departments verifying store cash and ensuring that policies and procedures for office clerks are being followed.
- Conducted safety inspections in all stores to ensure that Department of Health and OSHA guidelines are being followed.
- Interacted with store personnel, customers, law enforcement officers, and other agencies as necessary.
Education
High School Diploma -
Punahou School
Honolulu, HIChaminade University of Honolulu
Honolulu, HISkills
- Proactive Problem Solving
- Task Delegation
- Customer Relations
- Customer Service and Engagement
References
References available upon request.
Timeline
First Assistant Store Director
Foodland Super Markets Ltd.
08.2013 - Current
Receiving Supervisor
Foodland Super Markets Ltd.
06.2010 - 08.2013
Loss Prevention Agent
Foodland Super Markets Ltd.
08.2008 - 06.2013
High School Diploma -
Punahou School
Chaminade University of Honolulu
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