Shelley Baker
Gardnerville,NV
Summary
Dynamic Senior Outreach Specialist with expertise in patient relationship management and application processes. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in maintaining data confidentiality while supporting clients in navigating benefits, ensuring a seamless experience in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Outreach Specialist
Centauri Health Solutions
03.2024 - Current
- Provided high level customer service and support to those who meet specific criteria to assist in submission of application for benefits to Social Security Administration.
- Handling approximately 30 inbound and outbound calls per day promoting company services.
- Interview patients/members gathering personal information.
- Following script to insure accuracy.
- HIPPA - Ensure safety and confidentiality of personal information.
- Provide support in appeals for disability insurance.
Patient Access Coordiator
Centauri Health Solutions
08.2022 - 03.2024
- Coordinated insurance verification, streamlining approval processes for patient services.
- Developed and maintained positive relationships with patients and healthcare providers to enhance communication.
- Managed 20 inbound and outbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Verified patient insurance eligibility and entered patient information into system.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
Support Services Specialist
Wittman Enterprises
04.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing daily assignments.
- Worked in mailroom sorting 1000's of letters to correct departments.
Restaurant Supervisor
Bodines's and Slot World Casino's
06.2019 - 04.2022
- Supervised daily operations, ensuring adherence to service standards and protocols.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Monitored inventory levels, coordinating timely restocking to minimize disruptions.
- Supervised 6 employees to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Certificates - Jewerly Sales, Jewerly Design And Diamond's
Gemological Institute of America
Santa Monica, CA09.1982
Skills
- Application processes
- Data confidentiality
- Client screening
- Customer service
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
Certification
- HCA Certified
- Cultural Competency Certification
- Fraud, Waste and Abuse Certification
- HIPPA Privacy & Security Certification
- Jewelry Sales Certification
Timeline
Senior Outreach Specialist
Centauri Health Solutions
03.2024 - Current
Patient Access Coordiator
Centauri Health Solutions
08.2022 - 03.2024
Support Services Specialist
Wittman Enterprises
04.2022 - 08.2022
Restaurant Supervisor
Bodines's and Slot World Casino's
06.2019 - 04.2022
Certificates - Jewerly Sales, Jewerly Design And Diamond's
Gemological Institute of America