Summary
Overview
Work History
Education
Skills
Reading and Music
Timeline
Generic

Shelley Bennett

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

34
34
years of professional experience

Work History

Caregiver

Consumer Care Direct Network
04.2020 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Representative

Microsoft
05.2003 - 02.2004

Activated Microsoft Office as well as operating system.

Transferred calls to appropriate departments.

  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Customer Service Representative

Washington Mutual Bank
03.1998 - 02.2000
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Pacific Automotive Warehouse
01.1996 - 09.1997
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Cashier

Yeagers Sporting Goods
02.1990 - 09.1992
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Bellingham High School
Bellingham, WA
06.1985

Skills

Customer service skills as well as high problem solving skills as well as work well independently I have complaint resolution skills and customer satisfaction skills

Reading and Music

I enjoy reading about history and true stories as well as I love listening to music and i am learning to plat the guitar.

Timeline

Caregiver

Consumer Care Direct Network
04.2020 - Current

Customer Service Representative

Microsoft
05.2003 - 02.2004

Customer Service Representative

Washington Mutual Bank
03.1998 - 02.2000

Sales Associate

Pacific Automotive Warehouse
01.1996 - 09.1997

Cashier

Yeagers Sporting Goods
02.1990 - 09.1992

High School Diploma -

Bellingham High School
Shelley Bennett