Shelley Bowes
Cincinnati,OH
Summary
Hello,
I am hard working dedicated and reliable. I love working with people and serving a team.
Overview
17
17
years of professional experience
Work History
Property Manager/Leasing Agent
Vinebrook Homes
Cincinnati
04.2025 - Current
- Oversaw daily operations of multiple residential properties, ensuring compliance with regulations and enhancing tenant satisfaction.
- Developed and implemented maintenance schedules to improve property conditions and reduce service response times.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Led annual budget preparation, monitoring expenses to ensure financial targets were met while maximizing property revenue.
- Conducted regular property inspections, identifying areas for improvement to enhance the overall living experience for tenants.
- Analyzed market trends to inform strategic decisions regarding rental pricing and property enhancements for competitive advantage.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
General Manager
Century Hotel Group Cincinnati, OH
Cincinnati, OH
04.2024 - Current
- I currently manage the operations of Holiday Inn Expeess
Genral Manager
Aimbridge Hospitality-Blue Ash, OH
Blue Ash, OH
04.2022 - 04.2024
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Extended Inn and Suites Mobile-AL
Mobile, AL
06.2010 - 12.2016
- Recruited from Manager and Owner from previous job
- Brought in to open new Independent location
- Hired a team and adopted corporate vision and strategy
- Advertised and promoted company
- Managed payroll, accounting, advertising, customer relations.
Assistant General Manager
Baymont-Chattanooga, TN
Chattanooga, TN
10.2008 - 06.2010
- Full-time position in cleanliness and customer satisfaction
- In my eagerness to learn I was quickly promoted to desk clerk, to shift manager, to Assistant Manager
- Cross trained employees to create a team.
Education
Associate of Applied Business - Hospitality Management
Cincinnati State Technical and Community College
Cincinnati, OH08.2016
Skills
- Proficient in Word, Excel, Windows and familiar with PowerPoint, Access
- Excellent Customer Service Skills
- Excellent Servantship Skills
- Over 8 years of combined experience in Management and Employee Relations
- Promoted in excellence in Customer Service and Support
- Completed over 30 credits hours with GPA of 30
- Hospitality Management
- Restaurant Management
- Guest Services
- Payroll
- Profit & Loss
- Budgeting
- Office Management
- Management
Personal Information
- Willing To Relocate: Anywhere
- Title: Position in the field of Hospitality Management
Timeline
Property Manager/Leasing Agent
Vinebrook Homes
04.2025 - Current
General Manager
Century Hotel Group Cincinnati, OH
04.2024 - Current
Genral Manager
Aimbridge Hospitality-Blue Ash, OH
04.2022 - 04.2024
General Manager
Extended Inn and Suites Mobile-AL
06.2010 - 12.2016
Assistant General Manager
Baymont-Chattanooga, TN
10.2008 - 06.2010
Associate of Applied Business - Hospitality Management
Cincinnati State Technical and Community College