Shelley Brewer

Burlington,IA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

years of professional experience

Work History

Support Recovery Officer

State of Iowa

09.2000 - Current

Education

Associate Of Business Administration - Business Administration And Management

Southeast Community College

West Burlington, IA

General Education -

Danville High School

Danville, IA

05.1990

Skills

Legal compliance with Federal, State of Iowa and Iowa Administrative laws
Case management
Performed detailed computations
Payment plan development
Collection strategies
Client relationship building
Collaboration with outside departments and out of state agencies
Documentation management
Teamwork oriented
Customer service
Problem-solving/conflict resolution
Attention to details
Multitasking
Reliability

Excellent communication
Organizational skills
Adaptability and flexibility
Decision-making
Microsoft office
Maintaining client records
Task prioritization
Self motivation
Computer literacy
Goal setting
Policy understanding
De-escalation techniques
Workflow management
Time management abilities

Timeline