Hi, I’m
Shelley Briggs
Pine Hill,New Jersey
Summary
Ambulatory Operations Manager with extensive experience at Cooper University Hospital, specializing in patient care, operational efficiency and team leadership. Proven ability to analyze productivity and improve patient care through strategic coaching. Recognized for optimizing workflows and enhancing employee relations, resulting in exceptional service delivery in high-pressure environments.
Overview
21
years of professional experience
1
Certificate
Work History
Cooper University HospitalMount Laurel, New Jersey
Ambulatory Operations Manager/CMA
02.2025 - Current
Job overview
- Conduct regular performance reviews to identify improvement areas and develop action plans.
- Manage inventory and supply chain operations for timely, accurate delivery of goods and services.
- Oversee operations management to align with strategic objectives of Ambulatory Operations.
- Facilitate leadership development through coaching and mentoring of staff.
- Support achievement of goals by ensuring compliance with policies and procedures across operations.
- Perform productivity analysis to enhance operational efficiency.
- Track employee attendance and punctuality, addressing issues promptly to prevent recurrence.
- Schedule employees for shifts based on patient census and individual strengths.
Multi-Specialty, Cooper University HospitalMoorestown, New Jersey
Medical Assistant
11.2023 - 02.2025
Job overview
- Mentored and trained new employees to enhance team performance.
- Managed InBasket workflow and patient calls for improved efficiency.
- Prepared patients and rooms for provider examinations.
- Executed chart preparation to ensure readiness for patient visits.
- Assisted front desk with scheduling to optimize patient flow.
- Supported physicians during surgeries by preparing operating rooms and sterilizing instruments.
- Documented medical histories, vital signs, and medications to facilitate seamless patient care.
- Collaborated with interdisciplinary healthcare teams to deliver coordinated treatment.
Cooper University HospitalMarlton, New Jersey
Medical Assistant - Dermatological Surgery
03.2019 - 11.2023
Job overview
- Assisted in skin cancer removal and surgical site reconstruction.
- Managed patient registration and appointment scheduling for efficient operations.
- Prepared exam rooms and patients to ensure procedural readiness.
- Conducted surgical consults, optimizing patient care coordination and minimizing wait times.
- Operated a solo resident clinic for excisions and cosmetic procedures.
- Monitored vital signs, performed POCT, bladder scans, and provided Foley catheter care.
- Executed EKGs and phlebotomy procedures to support diagnostic efforts.
- Responded promptly to medical emergencies, delivering essential support during urgent situations.
Virtua Marlton HospitalMarlton, New Jersey
Medical Assistant (Critical Care Tech)
01.2014 - 05.2018
Job overview
- Facilitated efficient patient care by fostering strong relations with coworkers and hospital staff.
- Conducted advanced diagnostic tests, including EKGs and blood draws, for timely condition diagnosis.
- Contributed to life-saving procedures like CPR and defibrillation, enhancing patient survival rates.
- Coached new employees on protocols, promoting optimal patient outcomes.
- Prepared lab specimens for diagnostic evaluation, ensuring accuracy.
- Oriented and trained new staff on procedures and policies for consistency.
Baja FreshVoorhees, NJ
Shift Manager
04.2011 - 06.2012
Job overview
- Resolved customer concerns and complaints, achieving exceptional service ratings.
- Delegated tasks to employees while supervising restaurant operations during opening and closing.
- Managed cash handling processes, ensuring precise records and reducing discrepancies in financial reports.
- Trained new hires on company policies and customer service standards to enhance workforce readiness.
CVS PharmacyBerlin, New Jersey
Shift Manager
02.2005 - 01.2008
Job overview
- Supervised team to ensure efficient operations and high customer satisfaction.
- Resolved customer issues promptly to enhance store experience.
- Processed cash, debit, and credit transactions accurately using point of sale system.
- Implemented inventory strategies that reduced stock discrepancies and increased sales.
Education
DeVry UniversityNJ
Associate of Applied Science from Business With A Focus On Healthcare
ASITurnersville, NJ
Clinical Medical Assistant
10.2013 - 11.2013
Camden County CollegeNJ
Communications and Public Relations
11.2013
Overbrook HighschoolPine Hill, NJ
High School
06.2006
Skills
- Problem-solving and operations management
- Patient care
- Team leadership and coaching
- Operational efficiency strategies
- Employee relations and conflict resolution
- Productivity analysis and improvement
- Wound care expertise
- Prior authorizations and referrals
- Patient registration and scheduling
- EPIC super user proficiency
- Crucial conversations certification
- Certified healthcare instructor
Certification
- Crucial Conversations
- Cooper University Hospital
- Stericycle Certification
- IRB Certification (research study assistant)
- EPIC EMR
- Phlebotomy
- HIPAA Compliance
- Vital Signs
- EKGs
- POCT
Accomplishments
2025 Marquis Who's Who Honors Shelley L. Briggs for Excellence in Health Care
Top Performer - Cooper University Healthcare YEARS: 2020, 2021, 2022, 2023, 2024
Timeline
Ambulatory Operations Manager/CMA
Cooper University Hospital
02.2025 - Current
Medical Assistant
Multi-Specialty, Cooper University Hospital
11.2023 - 02.2025
Medical Assistant - Dermatological Surgery
Cooper University Hospital
03.2019 - 11.2023
Medical Assistant (Critical Care Tech)
Virtua Marlton Hospital
01.2014 - 05.2018
ASI
Clinical Medical Assistant
10.2013 - 11.2013
Shift Manager
Baja Fresh
04.2011 - 06.2012
Shift Manager
CVS Pharmacy
02.2005 - 01.2008
DeVry University
Associate of Applied Science from Business With A Focus On Healthcare
Camden County College
Communications and Public Relations
Overbrook Highschool
High School