Shelley Bushong
Fieldon,IL
Summary
Dedicated professional with extensive experience in personalized shopping and customer service. Proven ability to foster loyalty and enhance satisfaction through exceptional communication and attention to detail.
Overview
37
37
years of professional experience
Work History
Personal Shopper
Walmart
Jerseyville, IL
11.2019 - 03.2026
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Streamlined order fulfillment processes to improve efficiency and reduce wait times.
- Provided expert product recommendations based on customer preferences and needs.
- Trained new staff on best practices for shopping techniques and customer service standards.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cashier Assistant Manager
Grafton Amoco
Grafton, IL
10.2002 - 11.2019
- Supervised daily operations to ensure efficient cashier processes and customer satisfaction.
- Trained new staff on point-of-sale systems and customer service protocols.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Collaborated with management to implement improved checkout procedures enhancing efficiency.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Developed staff scheduling to optimize coverage during peak hours, improving service speed.
- Conducted regular audits of cash drawers to ensure accuracy and compliance with policies.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cashier
Hamp's Quikway
Glen Carbon, IL
01.1995 - 12.1995
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register and balanced cash drawers at end of shifts.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored inventory levels and communicated restocking needs to management promptly.
Secretary
American Success Telemarketing
Edwardsville, IL
01.1989 - 10.1991
- Managed scheduling and calendar coordination for executive team to optimize time management.
- Developed and maintained filing systems, ensuring efficient retrieval of documents and data.
- Processed incoming communications, prioritizing inquiries for timely responses from management.
- Facilitated training sessions for new staff on office procedures and operational software.
- Implemented office procedures that improved workflow efficiency and reduced redundancies.
- Maintained confidentiality of sensitive information while supporting various administrative functions.
- Assisted in preparing reports and presentations to enhance team communication and decision-making processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Education
No Degree - Office Information Specialist
Sanford Brown College
Granite City, IL05-1987
High School Diploma -
Edwardsville High School
Edwardsville, IL06-1986
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Timeline
Personal Shopper
Walmart
11.2019 - 03.2026
Cashier Assistant Manager
Grafton Amoco
10.2002 - 11.2019
Cashier
Hamp's Quikway
01.1995 - 12.1995
Secretary
American Success Telemarketing
01.1989 - 10.1991
No Degree - Office Information Specialist
Sanford Brown College
High School Diploma -
Edwardsville High School