Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Darrow-Ticen

Managment
Washougal,WA

Summary

I am a highly motivated person. I work hard for the employer and the customers I serve. I strive to make a positive contribution on those around me. I look forward to working with a company I grow with and become a permanent part of.

Shelley Ticen 360-836-2009

Overview

11
11
years of professional experience

Work History

Manager

JOANN Fabrics And Crafts
02.2018 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisor/Industrial Seamstress

Corner Cobbler Shoe Repair
05.2014 - 12.2017
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
  • Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Shirt Presser

Salmon Creek Cleaners
04.2012 - 05.2014
  • Folded, hanged and bagged completed clothing.
  • Operated machining equipment safely with team of operators.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Read and interpreted blueprints and schematics for production runs.
  • Used [Type] steam machine to remove creases from garments and linens.
  • Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
  • Hung, folded and packaged finished articles to deliver to customers.
  • Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
  • Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
  • Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
  • Volunteered to assist seamstress with last-minute alterations, helping complete high-value, demanding jobs.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

GED -

Evergreen High School
Vancouver, WA
08.1999

Skills

  • Customer Service
  • Financial Forecasting
  • Customer Relationship Management
  • Sales Strategies
  • Verbal and Written Communication
  • Fire Safety Regulations
  • Team Leadership
  • Train Employees
  • Manage Inventory
  • Complex Problem-Solving
  • Managing Cash Register
  • Managing Routines
  • Sell Products
  • Time Management
  • Managing Employee Relations
  • Communication

Timeline

Manager

JOANN Fabrics And Crafts
02.2018 - 08.2023

Supervisor/Industrial Seamstress

Corner Cobbler Shoe Repair
05.2014 - 12.2017

Shirt Presser

Salmon Creek Cleaners
04.2012 - 05.2014

GED -

Evergreen High School

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