Shelley DelRocco
Executive Administrative Assistant
DeBary,FL
Summary
Experienced Office Manager and Executive Assistant with 25+ years of progressive administrative experience and natural leadership talents. Knowledgeable about office processes and proficient in Microsoft Office, Oracle and Concur. Excellent financial, administrative and team management abilities.
Overview
37
37
years of professional experience
Work History
Office Administration Manager/Executive Assistant
HNTB Corporation
Lake Mary, FL
12.2006 - Current
- Executive Assistant to Vice President of the National Sales Office. Coordinate travel, arrange internal and external client meetings, calendar coordination, expense tracker, liaison with other executive assistants.
- Coordinates local policy and procedures with the appropriate corporate and divisional functions to ensure that complete procedures are in place, covering all assigned areas.
- Other responsibilities include coordinating travel arrangements for other executives; maintaining organized files; accounts payable, government relations processing, training coordinator, expense approver, and sponsorship tracking.
- Oversees administrative staff and manages an office of over 100 staff.
Human Resources Manager
Kidz Quest
Winter Park, FL
02.1999 - 11.2006
- Responsibilities included presentation development and support, purchasing, marketing and all aspects of accounting, including payroll, vendor and customer lists
- Developed and implemented training manuals and programs for new sales associates
- Instrumental in the operation of this new business that generated more than $700,000 in gross sales each year of operation with an 18 percent net profit.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses
Branch Manager
ManPower
Altamonte Springs, FL
02.1997 - 02.1999
- Supervised staffing specialists to ensure proper placement of applicants with client companies
- Responsible for outside sales, interviewing, testing, training and job costing
- Increased annual sales 17 percent and gross profit 1.3 percent.
Human Resources Assistant
Ameriking
Chicago, IL
11.1994 - 02.1997
- Assisted with this human resources start-up company for 184 Burger King restaurants
- Developed training manuals, audited personnel files and conducted new acquisition orientations.
Food and Beverage Director
Concessions International
Orlando, FL
05.1992 - 11.1994
- Implemented a training program that resulted in high employee morale and less turnover
- Performed budgeting and purchasing and developed a rotating two-week menu that lowered food cost by 7.2 percent and streamlined the purchasing process.
General Manager
Friendly Ice Cream Corporation
Orlando, FL
02.1987 - 05.1992
- Responsible for staff hiring/training, scheduling, payroll, marketing and inventory
- Increased profits by more than $13,500 and recognized a 3052.6 percent cash flow increase in,
- Trained new managers in a 26-week program for their promotion to general manager.
Education
B.A. - Hotel/Restaurant Management
Mercyhurst College
06.1986
Skills
- Travel Coordination
- Accounts Payable
- Calendar Maintenance
- Meeting Planner
- Expense Reports
- Time Management
- Team Leadership
- Professional and Courteous
- Work Planning and Prioritization
- Vehicle Fleet Management
- Managing Operations and Efficiency
- Training and Development
- Event Planner
- Interpersonal Relations
- Multi-Tasker
Timeline
Office Administration Manager/Executive Assistant
HNTB Corporation
12.2006 - Current
Human Resources Manager
Kidz Quest
02.1999 - 11.2006
Branch Manager
ManPower
02.1997 - 02.1999
Human Resources Assistant
Ameriking
11.1994 - 02.1997
Food and Beverage Director
Concessions International
05.1992 - 11.1994
General Manager
Friendly Ice Cream Corporation
02.1987 - 05.1992
B.A. - Hotel/Restaurant Management
Mercyhurst College