Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shelley Garcia

Shelley Garcia

Homestead,Florida

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Waffle House Restaurant
03.2019 - 01.2020
  • Met customer service goals and exceeded customer expectations.
  • Redeemed coupons to discount purchases.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Counted money in drawers at beginning and end of each shift.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Pollo Tropical
12.2017 - 04.2018
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Education

GED -

Penn Foster College
Scottsdale, AZ
06.2018

Skills

  • Credits and Refunds
  • Customer Complaint Resolution
  • Account Invoicing
  • Policies and Procedures
  • Refund handling
  • Product restocking
  • Cleaning and sanitizing
  • Honest and Dependable
  • Team Collaboration
  • Employee Training
  • Order Taking
  • Customer Service

Certification

Emergency Response Training

Adult,Child,Infant CPR and AED,Standard First Aid.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Cashier

Waffle House Restaurant
03.2019 - 01.2020

Cashier

Pollo Tropical
12.2017 - 04.2018

GED -

Penn Foster College

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Shelley Garcia