Shelley Groves
Medford,USA
Summary
Dynamic Senior Analyst with over 20 years experience in Software QA, excelling in analysis and problem resolution. Proven track record in identifying software bugs and enhancing product quality through meticulous testing and documentation. Adept in customer communication and web-based reporting tools, fostering collaboration across teams to ensure successful project outcomes.
Overview
24
24
years of professional experience
Work History
Senior Analyst IT, QA
Dine Brands Global
01.2016 - 12.2025
- Consulted with product owners and developers to fully understand intended features and functionality.
- Analyzed project requirements to uncover bugs and eliminate issues.
- Designed and updated test cases in TestRails to complete consistent manual test cases.
- Documented identified defects using JIRA and assisted developers to complete further testing to resolve issues.
- Reviewed configuration files, logs and sections of code to completed debugging and locate breakdown sources.
- Tracked software bugs and provided detailed all information regarding findings and resolution to QA Manager and product owners.
- Worked with Offshore development and QA teams to complete timely tests and facilitate smooth product releases.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Consultant QA Analyst III
Wells Fargo Capital Management LLC
05.2014 - 09.2015
- Manual testing of .Net financial applications for upgrades to the current system and new application development.
- Executed manual smoke, regression and acceptance testing of all WFCM applications for both the lab and data center.
- Designed and updated test check lists and test scripts for all financial applications for a large data center upgrade and relocation.
Business Systems Analyst II
Superior Court Of California, Los Angeles County
03.2002 - 01.2012
- Gathered, outlined and reviewed business requirements for application enhancements and upgrades for the Court Juvenile applications.
- Developed test plans, manually tested, reported, logged and tracked defects.
- Troubleshoot and resolve problems with programs and systems.
- Trained end-users in the best practices to minimize errors and protect key data.
- Prepared and delivered targets systems training documentation.
Education
No Degree - Information Technology
Cerritos College
Norwalk, California, CACertified Scrum Master - undefined
The Platinum Edge
Glendale, CASkills
- Analysis and problem resolution
- Test case design
- Cross-browser testing
- Defect tracking
- Agile methodology
- Postman tool
- JIRA expertise
- Bug reporting
- Organized and detail oriented
- Interpersonal communication
Timeline
Senior Analyst IT, QA
Dine Brands Global
01.2016 - 12.2025
Consultant QA Analyst III
Wells Fargo Capital Management LLC
05.2014 - 09.2015
Business Systems Analyst II
Superior Court Of California, Los Angeles County
03.2002 - 01.2012
Certified Scrum Master - undefined
The Platinum Edge
No Degree - Information Technology
Cerritos College