Microsoft Office, Excel, Google Docs
Shelley Harmon
Phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Food Server
Queology
Charleston, SC
10.2022 - 04.2023
- Delivered exceptional customer service to a large number of daily patrons.
- Promoted additional menu items or specialty drinks through upselling.
Sales Associate
O'Toole's Garden Centers
Lakewood, CO
03.2021 - 11.2021
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Director and Co-Founder
Mountain Backpack Program
Evergreen, CO
08.2013 - 04.2020
- Devised organizational vision, mission and foundational structure to meet the needs of the community.
- Designed and updated web pages and social media profiles with engaging and current content.
- Developed and deepened community relationships with businesses and community members to drive donations and involvement.
- Recruited, trained and managed volunteers.
Sales Associate
Welcome Wagon
Coral Springs, FL
04.2002 - 03.2003
- Consistently exceeded sales targets in a commission-based role.
- Generated leads through cold calling, emails, and drop ins.
Distribution Sales
Techni-Source Corporation
Fountain Hills, AZ
01.1998 - 03.2002
- Provided customer support to internal sales team members and external customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Generated detailed reports on sales activities as requested by management team.
- Promoted to Distribution Sales Manager from Inside Sales Support due to strong relationship building and exceptional results.
Assistant Food Service Manager
The Eggery
Phoenix, Arizona
02.1992 - 12.1997
- Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
- Resolved customer complaints promptly and professionally in a courteous manner.
Education
Some College (No Degree) -
Shadow Mountain High School
Phoenix, AZSkills
- Cold-calling
- Customer Service
- Rapport and relationship building
- Adaptability and Flexibility
- Strategic account development
- Upselling strategies
Timeline
Food Server
Queology
10.2022 - 04.2023
Sales Associate
O'Toole's Garden Centers
03.2021 - 11.2021
Director and Co-Founder
Mountain Backpack Program
08.2013 - 04.2020
Sales Associate
Welcome Wagon
04.2002 - 03.2003
Distribution Sales
Techni-Source Corporation
01.1998 - 03.2002
Assistant Food Service Manager
The Eggery
02.1992 - 12.1997
Some College (No Degree) -
Shadow Mountain High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
Start where you are.
Use what you have.
Do what you can.
Arthur Ashe