DIY projects
Candice Johnson
Guest Experience Guru | Problem-Solver | Making Operations Look Effortless | Solutions, Not Excuses
Monroe,GA
Summary
Customer-focused professional with 20+ years of experience spanning customer service, food service, and operations management. I thrive on turning challenges into solutions, whether it’s resolving guest concerns with empathy, spotting trends before they become problems, or collaborating across teams to implement smarter processes. Known for my ability to learn new tools and systems quickly, I bring exceptional communication, problem-solving, and a dash of creativity to every interaction—because great service isn’t just a job, it’s an experience.
Fun fact: I don’t just fix problems—I anticipate them, charm guests, and make it look effortless.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist / Food Bar Manager
Stripling's General Store
07.2024 - 05.2025
- Promoted after excelling in customer service role, reflecting reliability and strong guest engagement.
- Delivered accurate, empathetic, and efficient support, strengthening guest satisfaction and loyalty.
- Identified process issues, implemented solutions, and improved grab-and-go line productivity by 25%.
- Trained and supervised staff to uphold food safety standards and enhance service delivery.
- Provided real-time support to leadership, sharing feedback to address immediate concerns.
Executive Recruiter
TYGES International
Williamsburg, VA
03.2022 - 11.2023
- Connecting with top talent, cultivating long lasting relationships, and successfully placing leaders at all levels worldwide in the manufacturing industry
- Generated $225,000 for the company through five successful placements
- Effectively utilized LinkedIn, Indeed, Monster, GitHub, Facebook, Twitter, and/or Glassdoor to generate candidates.
Marketing & Sales Consultant
Sysco of Hampton Roads
11.2016 - 05.2019
- Nurtured relationships with decision makers in various business groups to win new business and increase repeat opportunities within the market
- Increased sales by 25% YOY within my assigned territory cultivating relationships, utilizing technologies such as Microsoft Analytics and social media platforms.
Marketing & Sales Consultant
RRS Foodservice
05.2019 - 03.2021
- Established RRS Foodservice Market Presence throughout Hampton Roads market as well as Peninsula region (Gloucester, West Point, and Williamsburg)
- Secured and retained 20+ new accounts during Covid by creating mutually beneficial business partnerships, generating 30,000$ in sales per week.
Managing Partner
Outback Steakhouse
Williamsburg, VA
02.2008 - 11.2015
- Established, perfected, and enforced business policies to keep consistency and high-quality standards across industry operations to maintain and expand a 4.5-million-dollar business
- Our team utilized strategic tactical plans to increase sales YOY by 10%, generated $500,000 in sales each year 2011 – 2015, became the Regional Training Store, and developed ten managers for the Region.
Manager of Operations
O'CHARLEY'S
Christiansburg, VA
06.1999 - 02.2008
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Education
Bachelor of Business - Business
06.1999
Skills
- Leadership Development
- Excellent Customer Service
- Time Management
- Self Motivated & Accountable
- Communication
- Proficient in MS, Salesforce, database management, LinkedIn, Google analytics and ERP systems
- Teamwork
- Social Media Recruiting
- Cold-calling
- Business Management
- Relationship Building
- Strong Problem Solver
Accomplishments
Awarded Managing Partner of the Year by Bloomin Brands 2013
Interests
Fishing
Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist / Food Bar Manager - Stripling's General Store
07.2024 - 05.2025
Executive Recruiter - TYGES International
03.2022 - 11.2023
Marketing & Sales Consultant - RRS Foodservice
05.2019 - 03.2021
Marketing & Sales Consultant - Sysco of Hampton Roads
11.2016 - 05.2019
Managing Partner - Outback Steakhouse
02.2008 - 11.2015
Manager of Operations - O'CHARLEY'S
06.1999 - 02.2008
Darton College - Bachelor of Business, Business