Alytzah Bryanna Crockwell
Tucson,AZ
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar/Service Manager
Roadhouse Cinemas
Tucson, AZ
03.2022 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Head Bartender
Habaneros Restaurant
Tucson, AZ
01.2021 - 03.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
Branch Supervisor
First Convenience Bank
Tucson, AZ
05.2017 - 11.2021
- Provided guidance and support to branch staff in daily operations.
- Developed and implemented policies and procedures for the branch.
- Supervised, coached, and evaluated staff performance.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Continually hit goals to sell Auto and Mortgage Loans. (5 to 10 a month)
- Conducted business development meetings to hit monthly sales targets.
- Named top money maker and top saleswoman for 8 months in a row.
Education
Pharmacy Technology
Pima Medical Institute
Tucson, AZ12-2013
High School Diploma -
Mountain View High School
Tucson, AZ05-2009
Skills
- Service Quality Management
- Staff Supervision
- Conflict Resolution
- Inventory Management
- Project Planning
- Service Documentation
- Customer Service
- Relationship Building
- Strategic business planning
- Policy and Procedure Enforcement
- FLUENT IN Spanish
- Schedule Management
- Work Planning and Prioritization
- Customer Service Management
- New Employee Hiring
- Workplace Safety
- Shift Scheduling
- Goal Setting
- Budget Control
- Supply procurement
- Technical Support
- Supply Ordering
- Waste control
- Regulations Compliance
- Employee Training and Development
- Leadership Development
- Documentation And Reporting
- Staff Motivation
- Continuous Improvement
- Coaching and Mentoring
- Upselling
- Goal-Oriented
- Workflow Management
- Outgoing and Energetic
- Problem-Solving
- Vendor Sourcing
- Reliable and Responsible
- Flexible Schedule
- Task Delegation
Certification
- Food Handler and Liquor Certifications.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bar/Service Manager
Roadhouse Cinemas
03.2022 - Current
Head Bartender
Habaneros Restaurant
01.2021 - 03.2022
Branch Supervisor
First Convenience Bank
05.2017 - 11.2021
- Food Handler and Liquor Certifications.
Pharmacy Technology
Pima Medical Institute
High School Diploma -
Mountain View High School
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