Shelley Howell
Meridian,ID
Summary
Detail-oriented Test Proctor skilled in preparing testing materials and monitoring exam environments. Expertise in reporting irregularities and managing customer relationships to enhance satisfaction. Committed to maintaining integrity and security during testing processes while effectively resolving complaints and addressing inquiries.
Overview
3
3
years of professional experience
Work History
Test Proctor
Eagle Gate College
Boise, Idaho
11.2024 - Current
- Monitored test environments to ensure compliance with testing protocols.
- Monitored student behavior during exams to foster a focused testing environment.
- Observed test takers closely to prevent cheating during examinations.
- Provided clear instructions to students regarding test procedures and protocols.
- Prepared testing materials and organized exam rooms for scheduled assessments.
- Organized seating arrangements based on individual needs or group sizes.
- Distributed items necessary for successful completion of exams such as calculators, writing utensils.
- Reported irregularities or issues to supervisors to uphold testing integrity.
Customer Service Representative
Norco Medical
Meridian, ID
06.2023 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Facilitated high customer satisfaction through efficient problem resolution and friendly service.
- Assisted customers with product inquiries and order placement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Cultivated strong customer relationships, fostering repeat business.
- Delivered actionable feedback to management on customer needs and service enhancements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Meridian, IDSkills
- Testing protocols
- Quality assurance
- Instruction organization
- Complaint resolution
- Irregularity reporting
- Stakeholder engagement
- Logistics coordination
- Product knowledge
Timeline
Test Proctor
Eagle Gate College
11.2024 - Current
Customer Service Representative
Norco Medical
06.2023 - 10.2024
Bachelor of Science - Human Resources Management
University of Phoenix