Summary
Overview
Work History
Education
Skills
Timeline
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Shelley Hughes

Colchester

Summary

I believe in working with my team, to show them how I want it completed and to show them that I am there to help and work with them. I have been told numerous times I am the best boss my people have had. I'm understanding and accommodating, but hold my team responsible for their actions.

I have great knowledge in the pharmacy and in pharmacy operations. I have yet to complete my PTCB certification but that is on my to do list. Other managers have reached out to me for help with hiring, questions with operations and general help. I have helped at numerous covid clinics that Walgreens has sponsored and hiring job fairs. I love to interact with my customers and make a connection. In my current store, multiple customers have stated that they love coming here now and that it is clean and friendly. At my current store, I have had all the lighting in the store and parking lot fixed, all the lighting on the building fixed and cleaned up behind the store, again customers have noticed and said its never been that clean before. I had a bunch of trees removed that were falling over onto the neighbors driveway. This also opened up the whole side so its not such a hidden spot. I have worked with my vendors and have a great relationship with them.

My current store has just improved over the year I have been the manager. We went from an "exception" store-meaning we needed to improve, or they might have had to close it down-to one of the top stores in our district. We average about 543000 in sales a month, 280 from pharmacy and 262 from front end

Accomplished Store Manager with a robust history at Walgreens, adept in inventory management and customer relations. Excelled in creating efficient, team-oriented environments, significantly enhancing store operations and customer satisfaction. Skilled in fostering positive work culture, demonstrated through successful leadership and coaching.

Overview

32
32
years of professional experience

Work History

Store Manager

Walgreens
01.2024 - Current
  • I learned a lot at this store. We had recently changed DM's and she has shown me how to make the store work efficiently and smoothly. Again I fully staffed the store and pharmacy, made the schedule so everyone was on a set schedule and built a great team.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Walgreens
09.2020 - 11.2023
  • At this store I learned a lot about daily tasks and some metrics. I cleaned up the store and the backroom and staffed the store.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

Walgreens
03.2020 - 09.2020
  • This was my first store. I felt I was handling the inventory, store cleanliness and staffing issues as well as I could. I was moved before the year was over to a running store. I feel with better on hands training I would've managed the store much better.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Rite Aid
01.2019 - 03.2020
  • The first store I worked at was on Pearl Street in Essex VT. My first self influenced project was cleaning out the back room. I clean out $20000 worth of inventory in a matter of 3 months and made sure the on hands were accurate.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Crew Leader

The Lane Press
03.1993 - 01.2019
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.

Education

High School Diploma -

Champlain Valley HS
Hinesburg, VT
06-2001

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management

Timeline

Store Manager

Walgreens
01.2024 - Current

Store Manager

Walgreens
09.2020 - 11.2023

Store Manager

Walgreens
03.2020 - 09.2020

Assistant Store Manager

Rite Aid
01.2019 - 03.2020

Crew Leader

The Lane Press
03.1993 - 01.2019

High School Diploma -

Champlain Valley HS

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Shelley Hughes