Summary
Overview
Work History
Education
Skills
Timeline
Shelley Klym

Shelley Klym

Waitress/server
Phillipsburg,NJ

Summary

Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Focused and hardworking team member knowledgeable in food safety.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work History

Server/waitress

IHOP
Totowa, NJ
11.2015 - 12.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Fiber Optic Technician

RCA
Sparta, NJ
02.2012 - 12.2013
  • Responded to service requests during and after business hours.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Server/bartender/hostess/dish Washer

Vito & Michaels
Green Wood Lake , NY
09.1998 - 11.2003
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Diploma - General

West Milford High School, West Milford, NJ
09.1996 - 06.2000

State Certification Fiber Optics - Fiber Optics Program

Sussex County Community College, Newton, NJ
09.2010 - 08.2011

Skills

    Customer relationship management

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Timeline

Server/waitress - IHOP
11.2015 - 12.2022
Fiber Optic Technician - RCA
02.2012 - 12.2013
Sussex County Community College - State Certification Fiber Optics, Fiber Optics Program
09.2010 - 08.2011
Server/bartender/hostess/dish Washer - Vito & Michaels
09.1998 - 11.2003
West Milford High School - Diploma, General
09.1996 - 06.2000

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Shelley KlymWaitress/server