Shelley Krzyzaniak
Saginaw,MI
Summary
Dynamic Customer Service Representative with a proven track record at Duro-Last Roofing, Inc. Skilled in active listening and critical thinking, I effectively resolved roof leak issues and streamlined billing processes. My commitment to customer satisfaction and data entry accuracy contributed to improved collection rates and strengthened relationships with national accounts.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Duro-Last Roofing, Inc
03.1985 - 08.2025
Worked with customers and Contractors entered and dispatching roof leak issues.
Processed Repair paperwork and proposals.
Billed Customers and paid contractors
Worked on Collection of past due accounts.
Worked with National accounts-such as AutoZone, Blooming Brands and Red Lobster.
Various other office duties as required-Month end statements etc.
Education
No Degree - General Studies
Delta College
Saginaw, MIHigh School Diploma -
Douglas MacArthur High School
Saginaw, MI06-1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Duro-Last Roofing, Inc
03.1985 - 08.2025
No Degree - General Studies
Delta College
High School Diploma -
Douglas MacArthur High School
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