Shelley McKinney
Carthage
Summary
Remote Loan Specialist with outstanding time management and conflict resolution skills. Season leader with over 20 years of experience overseeing day-to-day branch operations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
25
25
years of professional experience
Work History
Loan Specialist
QC Holdings
Carthage, MO
02.2025 - 06.2026
- Worked remotely and independently from home in a call center like setting.
- Maintain friendly and professional customer interactions.
- Strengthen relationships with key clients, securing long-term partnerships.
- Examine customer documents for loan approval while operating under federal, state, local laws and policy guidelines.
- Examine customer loan applications for loan approvals and denials.
- Optimize staff productivity through effective scheduling, task delegation, and performance monitoring.
Branch Manager
QC Holdings
Carthage, MO
06.2004 - 12.2024
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Maintain friendly and professional customer interactions.
- Implements sales strategies to achieve branch targets and exceed expectations.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthen relationships with key clients, securing long-term partnerships.
- Manage branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Conduct regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Examine customer loan applications for loan approvals and denials.
- Optimize staff productivity through effective scheduling, task delegation, and performance monitoring.
Bank Teller
Western State Bank
Lakin, KS
10.2001 - 07.2002
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Lakin High School
Lakin, KS05-2000
Skills
- Management
- Scheduling
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Exceptional Attention to Detail
- Recruiting, Coaching and Mentoring
- Verbal/written communication
- Decision-Making
- Data Entry
- Cash Handling
- Hiring
- Performance Reviews
- Financial Services
- Loan Documentation
- Key Performance Indicators
- Loans
- Accounts Receivable
- Accounts Payable
Timeline
Loan Specialist
QC Holdings
02.2025 - 06.2026
Branch Manager
QC Holdings
06.2004 - 12.2024
Bank Teller
Western State Bank
10.2001 - 07.2002
High School Diploma -
Lakin High School