Summary
Overview
Work History
Education
Skills
Timeline
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Shelley Modrak

Holland

Summary

I have great experience as a Commercial Escrow Agent in the Grand Rapids and Western Michigan markets and I know I can help grow Acrisure's footprint in these areas.


I have my Michigan Producers License ID: 0693197



Dynamic real estate operations supervisor with a proven track record at Chicago Title of Michigan, excelling in client support and effective team leadership. Enhanced customer satisfaction through prompt dispute resolution and streamlined workflows, significantly reducing complaints. Skilled in prioritization and scheduling, ensuring timely project completions and fostering strong client relationships.

Overview

22
22
years of professional experience

Work History

Manager - Real Estate Operations

Summit Ridge Energy (Solar Energy Operations)
04.2019 - 11.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.
  • Ordered and reviewed title commitments, surveys, final policies, data compliance and resolved matters of title to keep closings/projects on schedule. Multi State transactions.
  • Developed and maintained relationships with customers and suppliers through account development.

Commercial Escrow Supervisor

Chicago Title of Michigan
04.2010 - 04.2019
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Collaborated with real estate agents, attorneys and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Supervised the Grand Rapids Commercial Office providing State and National commercial escrow title services.
  • Review an ensure proper authority and authorizations for transactions
  • Assisted with survey readings and title review
  • Survey readings and proforma review
  • Review an ensure proper authority and authorizations
  • Worked closely with underwriting and legal counsel to problems solve options available for transactions.


Residential Escrow Officer

First American Title Insurance Co
04.2003 - 04.2010
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Back up support or Commercial team
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.

Education

High School Diploma -

Allegan High School
Allegan, MI
06-2030

No Degree -

Grand Valley State University
Allendale, MI

Skills

  • Client support
  • Effective team leadership
  • Prioritization and scheduling
  • Collaborative decision-making
  • Verbal and written communication

Timeline

Manager - Real Estate Operations

Summit Ridge Energy (Solar Energy Operations)
04.2019 - 11.2024

Commercial Escrow Supervisor

Chicago Title of Michigan
04.2010 - 04.2019

Residential Escrow Officer

First American Title Insurance Co
04.2003 - 04.2010

High School Diploma -

Allegan High School

No Degree -

Grand Valley State University

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