Shelley Montgomery

*Processing incoming and outgoing mail for incarcerated individuals and staff.

*Process and make entries of books, packages, money orders, etc and enter items into the FPU system.

*write and send out rejections

*monitor and approve/reject Securus mail.

*answer phones

*check Incarcerated individuals housing/restrictions on Omni

*answer kites and check messages from incarcerated individuals on the Kiosk.

*Check Onbase for approval of Inmate to inmate correspondence as well court order documents.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Maintained organized cash drawers, ensuring balanced registers at shift end.
• Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
• Stocked, tagged and displayed merchandise as required.
• Worked with floor team and managers to meet wide range of customer needs.
• Answered phones

• Developed and implemented pricing strategies to maximize profitability across product lines.
• Utilized advanced analytics tools for pricing optimization and performance tracking.
• Trained junior staff on pricing policies, systems, and effective data analysis techniques.
• Created customized marketing materials to increase product awareness.
• Assist customers

• Mentored junior employees to develop their leadership skills, preparing them for future roles within the company.
• Displayed and processed new incoming freight.
• work in cash room, balanced receipts/cash
• Enter data for corporate into the computer system
• Customer service