Erika Grossman
Walla Walla,Washington
Summary
Sociable Server offering over several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
Server
Big House Brew Pub
2023.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Red Monkey
2022.09 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Walla Walla Steak Company
2020.09 - 2022.08
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Provided exceptional service to high volume of daily customers
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Operated POS terminals to input orders, split bills and calculate totals
- Assisted bartender by pouring wine and beer.
Education
High School Diploma -
Walla Walla High School
Walla Walla, Erika, WAHospitality Business Management - undefined
Washington State University
Pullman, WA06.2016
Skills
- High Energy and Stamina
- High Volume Dining
- Service Oriented
- Liquor, Wine and Food Service
Timeline
Server
Big House Brew Pub
2023.03 - Current
Bartender/Server
Red Monkey
2022.09 - Current
Server
Walla Walla Steak Company
2020.09 - 2022.08
High School Diploma -
Walla Walla High School
Hospitality Business Management - undefined
Washington State University
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