Shelley Murphy
Idaho Falls,ID
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
36
36
years of professional experience
Work History
General Manager
JCPenney
05.2012 - 09.2024
- Managed budgets, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction resulting in reduced turnover.
- Completed compliance audits, maintaining adherence to company and industry regulations and standards.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Personnel Manager
JCPenney
10.2010 - 05.2012
- Organized events and gatherings that strengthened employee morale and fostered a sense fo community.
- Facilitated effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Enhanced employee engagement by launching recognition initiatives to celebrated performance and achievements.
- Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
Advertising Supervisor
Lincoln Journal Star
09.2002 - 09.2010
- Developed sales staff contests for revenue-generating strategies.
- Maintained strong relationships with clients, ensuring satisfaction through communication and progress updates.
- Managed schedules, payroll and commissions.
Roles From Sales Associate to Department Manager
JCPenney
08.1988 - 08.2002
- Sales Associate 1988 - 1989
- Department Assistant 1989 -1991
- Trainer 1991 - 1993
- Personnel Specialist 1993-1995
- Store Supervisor 1995 - 1997
- Department Manager 1997- 2002
Education
Associate of Arts - General
Mt. San Jacinto College
San Jacinto, CASkills
Leadership and team building
Operations Management
Customer Relations
Labor Cost Controls
Succession Planning
Empathy
Timeline
General Manager
JCPenney
05.2012 - 09.2024
Personnel Manager
JCPenney
10.2010 - 05.2012
Advertising Supervisor
Lincoln Journal Star
09.2002 - 09.2010
Roles From Sales Associate to Department Manager
JCPenney
08.1988 - 08.2002
Associate of Arts - General
Mt. San Jacinto College
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