Shelley Nelson
Elk River,MN
Summary
Results-driven administrative professional with a strong track record of facilitating project coordination and optimizing workflows. Demonstrates expertise in managing complex tasks to support executives and enhance customer relations. Focused on leveraging organizational skills to improve operational efficiency and ensure project timelines are met.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Bartender/Server (Part-time)
Monticello VFW Post 8731
06.2022 - Current
- Upsold premium liquors and specialty cocktails, increasing customer satisfaction and sales.
- Established positive relationships with customers, enhancing overall service experience and loyalty.
- Prepare and serve drinks according to standard recipes and customer preferences.
- Monitor customer behavior to ensure responsible alcohol consumption.
- Trained new bar staff, fostering team cohesion and improving service quality.
- Assist in high-volume events and private parties.
- Maintain cleanliness and organization of bar area.
Sales Coordinator/Executive Assistant
Central Restaurant Supply
06.2023 - 06.2025
- Tracked manufacturer purchase orders and collaborated with Customer Service Representatives to confirm order availability in company warehouses, ensuring timely project execution.
- Maintained and updated detailed project information in AutoQuotes (AQ), including purchase orders, item specifications, pricing information, and change orders.
- Monitored project status, order activity, and deadlines while coordinating with internal teams to keep projects progressing according to schedule.
- Coordinated delivery of equipment and materials to installers, fabricators, warehouses, and job sites, ensuring accurate and timely movement of products.
- Supported Estimators, Project Managers, Directors, and Customer Service teams with project coordination, follow-up, documentation, and administrative responsibilities.
- Identified project concerns, discrepancies, and potential delays and worked with Estimators and Project Managers to develop solutions and keep projects on track.
- Followed up with manufacturers and vendors on large equipment orders, coordinating delivery schedules and resolving outstanding issues to maintain project timelines.
- Reviewed quote and specification discrepancies and coordinated with internal teams and manufacturer representatives to resolve issues.
- Oversaw manufacturer representative training sessions with end-users during project turnover, coordinating schedules, communication, and logistics.
- Worked with Contract Billing Specialists to ensure project progress billing information was accurate, complete, and organized.
- Identified and implemented improvements in administrative processes, communication, and tracking methods to enhance overall workflow efficiency.
- Successfully managed multiple priorities simultaneously while maintaining accuracy and meeting deadlines in a high-volume environment.
Sales Coordinator/Executive Assistant
Bostwick-Braun Industrial
04.2022 - 06.2023
- Manage all communications, deadlines, reporting, and analysis for the sales organization.
- Provide monthly and quarterly reporting to the CEO and executive leadership team.
- Communicate and hold sellers accountable to the expectations.
- Negotiate and coordinate sales events and meetings to strengthen client relationships.
- Collaborated with suppliers to ensure timely delivery of products.
- Manage supplier relations to improve service quality and ensure product availability.
- Conducted customer satisfaction surveys to identify areas for improvement.
- Implement all data required and ensure we meet our commitments
- Ensure aligned leaders have all necessary tools, data, and details for success.
- Work within four different ERP systems.
Executive Assistant
Faith Community Network
11.2020 - 04.2022
- Oversaw registration process for events and classes, ensuring seamless participant experience.
- Managed class marketing and post-class surveys, driving attendance and gathering valuable feedback.
- Co-trained and delivered “Fear of Falling” classes to senior citizens, enhancing their confidence and mobility.
- Coordinated and scheduled trainings
- Maintained the website, including creation of online trainings and workshops
Executive Assistant
Saint Therese of New Hope
05.2019 - 11.2020
- Documented policy changes and maintained census and accounts receivable through detailed Excel reports.
- Supported Activity Director in enhancing resident engagement to promote high quality care and meaningful activities.
- Oversaw purchasing, supply management, and apartment turn processes to ensure operational efficiency.
- Processed accounts payable and receivable transactions accurately.
- Managed reception area, greeted residents and visitors providing excellent customer service resulting in high resident satisfaction
- Worked as Manager on Duty on a rotating weekend schedule
- Fully responsible for meeting preparation, minutes, content, and distribution of materials.
- Championed the Safe Care for Seniors initiative campus wide
- 230 units
Executive Assistant
Liberty Title
07.2016 - 05.2019
- Fully supported executive staff
- Compiled and analyzed data to generate actionable reports for executive review
- Created and updated all reporting across multiple databases
- Managed all events, planning and orchestration.
- Facilitated training sessions for new team members
- Regularly worked within Salesforce CRM tool
- Performed data entries into various systems
- Supplier relations
- Analytics
Senior Membership Specialist
YMCA of the Greater Twin Cities
03.2000 - 07.2016
- Managed, maintained, and reconciled Health Incentive Program for 22 YMCA branches, ensuring compliance with critical deadlines and safeguarding over 2 million dollars in annual revenue
- Fully managed income-based membership process, including interview process and final determination.
- Created and distributed marketing materials to inform members, participants, and staff about programs and benefits, enhancing engagement and awareness
- Implemented processes for training and education on compliance.
- Coordinated implementation and training of new software systems association-wide, streamlining processes and improving user adoption
- Led the United Way campaign in 2014 & 2015 for the Customer Service Department
Education
Business Management -
North Hennepin Community College
Brooklyn Park, MNSkills
- Communication effectiveness
- Bartending events
- Customer engagement
- Client relationship management
- Client management
- Project coordination
- Schedule management
- Report generation
- Problem resolution
- Dispute resolution
- Communication effectiveness
- Schedule management
Certification
OSHA 30
Timeline
Sales Coordinator/Executive Assistant
Central Restaurant Supply
06.2023 - 06.2025
Bartender/Server (Part-time)
Monticello VFW Post 8731
06.2022 - Current
Sales Coordinator/Executive Assistant
Bostwick-Braun Industrial
04.2022 - 06.2023
Executive Assistant
Faith Community Network
11.2020 - 04.2022
Executive Assistant
Saint Therese of New Hope
05.2019 - 11.2020
Executive Assistant
Liberty Title
07.2016 - 05.2019
Senior Membership Specialist
YMCA of the Greater Twin Cities
03.2000 - 07.2016
Business Management -
North Hennepin Community College