Stephanie Kirk

• Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
• Greeted customers, addressed inquiries, and recommended specials, contributing to increased sales.
• Accurately took customer orders while maintaining efficiency.
• Collaborated with kitchen staff to ensure timely order delivery, improving overall service efficiency.
• Processed cash transactions accurately, adhering to company procedures.

Facilitated customer interactions to process payments and finalize loan agreements, enhancing customer satisfaction.

Solicited personal loans for debt consolidation and auto expenses, aligning with customer needs.

Sold optional protections, aligning customer needs with safeguards against job loss or illness under licensing requirements.

Executed daily calls to collect delinquent accounts, ensuring prompt debt resolution.

Generated reports on daily cash drawer activity to uphold financial accuracy.

• Resolved customer complaints through face-to-face interactions, significantly improving customer satisfaction.
• Conducted training sessions for all new employees to ensure adherence to company standards.
• Scheduled appointments for three technicians, ensuring timely completion of home and furniture repairs.
• Coordinated routing of drivers between customer homes to maximize efficiency.
• Collaborated with vendors on chargebacks, facilitating efficient resolution of repairs for damaged or defective furniture.
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