Victoria Holpuch
Aurora ,IL
Summary
Results-driven service professional with 4+ years of experience in food and beverage and client-facing care. Known for keeping service smooth, training new team members, and handling guest needs with professionalism. Strong in communication, multitasking, and customer retention.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Empire Burgers and Brew
Naperville, Illinois
04.2026 - Current
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Enforced safety and sanitation standards among bar staff to ensure compliance and customer safety.
- Trained new servers on menu knowledge, service steps, and guest standards.
- Recorded food and beverage orders accurately in the point-of-sale system.
- Resolved guest concerns to enhance overall dining experience.
- Effectively multitasked within a fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Esthetician
The Screamin Peach
Fort Collins, Colorado
03.2024 - 11.2025
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Adhering to safety protocols while administering waxing treatments.
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
- Ensured client comfort during services by adapting techniques based on individual feedback, enhancing overall experience.
- Consulted clients on skin sensitivity and aftercare instructions.
- Cultivated strong client relationships, fostering loyalty and encouraging repeat visits.
- Streamlined appointment flow and assisted front desk scheduling, optimizing client service efficiency.
Server
Rodizio Grill
Fort Collins, Colorado
12.2021 - 04.2024
- Provided exceptional service to a high volume of daily customers.
- Managed dining room flow and coordinated timely table turns to optimize guest turnover.
- Educated guests on menu selections, meats, and side dishes to enhance dining experience.
- Demonstrated enthusiasm and comprehensive knowledge of menu and products to engage guests.
- Presented beverages and maintained knowledge of wine and drink pairings.
- Communicated with hosts, busser, and kitchen staff to prepare for and serve customers.
- Processed payments through POS system and handled guest checks.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Esthetician License -
IBMC Career College
Fort Collins, CO09-2023
High School Diploma -
Windsor High School
Windsor, CO05-2020
Some College (No Degree) - Behavioral Health
Grand Canyon University
Phoenix, AZ09-2026
Skills
- Beverage service
- Mixology techniques
- Beverage pairing techniques
- Menu knowledge application
- Responsible beverage service
- Sanitation standards knowledge
- Guest anticipation
- Communication effectiveness
- Customer loyalty
- Relationship building
- Team collaboration
- Time optimization
- Problem-solving
- Adaptability and flexibility
- Fast learner
- Professional attitude
Accomplishments
- Rising Star Award - The Screamin Peach
- Employee of the Month - The Screamin Peach
- Presidents List Award - IBMC Career College
- National Honors Society - IBMC Career College
Timeline
Server/Bartender
Empire Burgers and Brew
04.2026 - Current
Esthetician
The Screamin Peach
03.2024 - 11.2025
Server
Rodizio Grill
12.2021 - 04.2024
Esthetician License -
IBMC Career College
High School Diploma -
Windsor High School
Some College (No Degree) - Behavioral Health
Grand Canyon University