Shelley Olson
Fort Worth,TX
Summary
I am currently looking for a remote / customer service and business position where I can utilize my knowledge in business management and continuity of business day to day activities. With my knowledge of business ownership and retail management, I understand the process of attention to detail and expectations of clients. Also, needs of the company in which I am employed by. While in my current industry of dental for the last 7 years, I have learned that management and business is also necessary in keeping of schedules and profitability.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Suite Attendant
Dickies arena
Fort Worth, TX
01.2023 - Current
- Company Overview: Trail Drive Management
- Bartender at AT&T stadium events/ concerts
- Trail Drive Management
- Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
- Provided friendly and courteous service to all guests within the suite area.
Registered Dental Assistant
Bellaire Dental Excellence
Fort Worth, TX
04.2018 - Current
- Lead Dental Assistant
- Assist Dentist with composites, seat and pre crowns, denture adjustments
- RCT, temporaries, clean rooms, seat patients, take x-rays, scans
- Make chart notes, Treatment planning
- Train incoming dental assistants
- Front Office assistance, answer phones, verify insurance, scheduling
- Order supplies train new assistants, Ensure OSHA and HIPPA standards are met
- Ensure patients are comfortable
- Assist Dentist in day-to-day procedures
Dental Assistant
Mansfield Family Dentistry
03.2017 - 04.2018
Owner
Lawrence Towing
Lillian, TX
06.2004 - 09.2017
- Company Overview: Lillian, Texas
- Ensures team upholds customer focused attitude; increases business through valuable customer relationships
- Dispatcher, communicate with accounts and customers to ensure procedures are done correctly
- Accurately computes and submits all tax documentation; responsible for accounts payable and receivable
- Guarantees employee safety and compliance of company and state standards by following TDLR guidelines for the company and storage facilities
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed policies and procedures for the organization.
- Reviewed legal documents related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager / Manager Trainer
The Children’s Place
Arlington, TX
01.2000 - 01.2005
- Trained managers in job skills and human resource management at all locations
- Responsible for implementing new floor plans
- Consistently exceeded monthly sales goals
- Ensuring labor goals are met based on budget goals given
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Conducted performance reviews for team members.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Education
Graduate -
Arlington High School
ArlingtonTexas Academy of Dental Assisting -
Skills
- Exceptional communication
- Time management proficiency
Certification
- Registered Dental Assistant, 98651, Texas State Board of Dental Examiners
- CPR Certified
References
Available upon request
Timeline
Suite Attendant
Dickies arena
01.2023 - Current
Registered Dental Assistant
Bellaire Dental Excellence
04.2018 - Current
Dental Assistant
Mansfield Family Dentistry
03.2017 - 04.2018
Owner
Lawrence Towing
06.2004 - 09.2017
Manager / Manager Trainer
The Children’s Place
01.2000 - 01.2005
Graduate -
Arlington High School
Texas Academy of Dental Assisting -
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